DePaula Mazda Customer Testimonials
Good appt, drop off easy, communication good, pick up easy. I will return for next time
Thorough explanation(s). Reliable. This has been over a multi year period. The above encapsulates it all.
A very pleasurable experience, waiting area is comfortable and staff is friendly and accommodating. Top notch!
Very professional all who participated were curtious. I was informed of each step of the process and asked if I agreed for the service beforehand. I will definitely use them again.
Chuck was very helpful, and the finance manager Ben was very efficient. No hard sell on extended warranties. Customer service is very important to this dealership.
Just want to say how amazing Jeff, Ben, Anthony and Daury were. I bought a used car and there was a scratch. After they tried painting it we still weren’t happy and they went above and beyond by sending it to the body shop for a brand new bumper. It came back perfect and I was very happy
Our sales person was very knowledgeable and the finance folks were as well. Very pleasant folks
Great dealership, staff are very professional and knowledgeable on the cars they’re selling. The site is nice, clean, and welcoming.
Efficeint very knowledgeablle, courteous,, friendly professional.business is very clean and neat. Great location on main xx.
Our visit was easy in and easy out. No complications and no fee was required
It was great and Lisa kept me up to date all the way through. She deserves a raise!
Chuck made our transaction quick and easy. Would definitely recommend anyone to depaula mazda. Thank you!
The service was quick, which was nice. I have parchment colored interior. I was very annoyed when I went to get in my car and there was grease on the door handle and both seat seats. Zephan took care of it for me and very quickly had it cleaned.
If you’re looking for a professional sales man that knows exactly what you’re looking for and also find the car and deals are better for you Todd is that person 100% recommended.
I gave them a tricky job that were able to accomplish in a timely fashion.
Excellent customer service. With all of the DePaula dealerships I’ve been to, this one has by far been the best.
From start to finish the process was easy. They were patient and transparent with the negotiation. Would highly recommend.
Everyone was very friendly and my service was done relatively quickly. I’m still disappointed that my brakes have been recalled and parts are not available and haven’t been for several months. I have a new car with squealing brakes.
We all know dealers suck, but Depaula made it very easy. They were very transparent on the pricing breakdown and actually got us below MSRP for the 2026 Mazda CX5. Anthony and Charles are great!
My experience with DePaula Mazda was tremendous. The ambiance was like being invited to someone's home for the first time. No hard selling. Our conversations were not just about purchasing an automobile, but getting to know one another which made me feel very comfortable with the service. I'd recommend anyone who is looking to purchase a car to check them out.
Todd was amazing to work with. He has so much knowledge about Mazda- I was very unfamiliar having owned Lexus vehicles for the past 25+ years. The entire experience working with Todd has converted me to owning Mazda’s from now on. I already have him looking for another Mazda for my husband!
The people were very nice. The wait time was long for the simple things that needed to be done. Zephaniah was very good as the shuttle driver. It was explained that I needed a cabin filter and a rear wiper blade during the video sent to me. I expected a call or email to determine if I wanted that done. I waited but no contact was made. That wasn't done and I wanted it done but there was a lack of communication. Maybe I was supposed to contact you but I didn't know.
Dan Christopher was a major help as I was encountering personal issues! Thank you Dan!
Always excellent The dealership is always clean, the service staff is friendly,I like the waiting room, it's bright and free coffee and tea.
Great guy! Took his time to explain how the car works for me, and was very welcoming.
The dealership made the purchase process fast and hassle / stress free. Everyone was personable, kind and helpful.
Professional. She provided ah explanation of the repairs. She treated me as a valued customer.
My experience is always great at DePaula Mazda. Customer service is excellent. The young gentleman who checked me in and out was really good. Can't remember his name, red hair if I recall? And this time I got to meet Tony who shuttled me back and forth to my job, great guy. I'll be back soon with my wife's car.
Dan , and everyone in the service center were very helpful and professional. Dan went a live and beyond to help get my car in beautiful tip top shape. He was very communicative with me, so I knew what was happening every step of the way. He assisted me with issues and my extended warranty coverage. If I am being honest, his good service is the reason I will bring my car back for service, and will return when it is time to buy a new car. He did a very excellent job.
Fast responses on inquiries, upfront and honest with any questions or concerns you may have. It was a seamless experience between the sales and financial departments. No upselling or pressure on finance and car lot side all options and upgrades to the contract/vehicle were offered and explained. Knowledgeable experienced friendly staff easy to work with. Will definitely be doing business there going forward.
The Stafff are very Friendly and Helpful My experience with Mazda Depaula is always a Pleasure. They take care of me and when I call to make an appointment , never make me wait long. Inside the Dealership the atmosphere is perfect and very Welcoming
Prompt and easy. Love the video of the car. The staff is friendly and helpful.
I love coming to Depaula Mazda they are always friendly, prices are fair and I believe they are honest people
Best in communication. Polite, efficient, professional. Trusted with my brand new car and drove from 3h away to get it fixed. Thank you!!
Brought in for oil change, recall serviced, 'didn't take', brought in again, more lights came on, car stalled with my 4 year old in the car, had to be towed back again. Customer in front of my had his wheel come off after getting serviced.
I wasn't expecting to buy a car the day I did, especailly after I got the initial offer. Todd worked with me and my budget to seal the deal. This is our third mazda and we've had the first 2 service at DePaula a long time now. This one will be no different. That's a shout out to Lisa!
Great experience. Highly recommend. We will be back! We have been completely satisfied with sales and service and are happy!
The service was quick, the staff were friendly and accommodating as usual. Will continue service here.
Went in for a check engine light and gas tank indicator not working. Dan was accommodating and said give me awhile for our team to look at it. I had to return to Saugerties for work and decided to leave the Mazda. Gave us a car to get home. Called the next day and they found the problem. Got it done faster than he thought and we are all good. Great employee and customer service he provided was above and beyond.
Zephaniah clearly communicated what to expect with regard to the service - was responsive in a timely fashion to my questions (again his responses were clearly communicated) and he was very professional & polite during our interactions - overall excellent experience - hope to work with him again in the future
Excellent service and very quick Called a few days prior and was able to get in the time slot I needed
Fast and excellent service Always a great experience and the staff is so willing to help and clean dealership
Excellent service and quick Had a oil change and told me less than two hours and it was less than 2 hrs
I have had to return multiple times for the same issues. The vehicle has had to have the frame dropped, the oil pan resealed, a hydraulic belt tensioner replaced and 3 wheel bearings at 40,000 miles. I have performed all necessary routine/reccommended maintenance. This car is a lemon, and frankly Mazda or the dealer should step up
Working with Raffay, Ben and Zak for the purchase was a GREAT experience/transaction. Couldn't ask for better! ...The only thing i could say bad was about the detailing crew/dept. It was OBVIOUS the car was not detailed before receiving. There were dirt scuffs all over bottom edge of inside drivers door, the sill/kick plates and door jams were all filthy, the ledge inside the trunk was filthy, and, worst of all, there was shipping tape adhesive everywhere on the paint. Obviously the car was not washed & waxed before delivery. I gave it a good wash &... Read More DealerRater - Jul 18, 2026
Excellent customer service Excellent customer service professional and informative and timely Fffffffffffff Try ttbttt E
I enjoy taking my vehicle there because they are always pleasant and friendly, fun to work with.
Great as always. Lisa takes great care of me. Also, Dave Blevins does great work. Excellent visual walkthroughs.
DePaula was very easy to work with and I’m very happy. Chuck made the whole process quick and stress free!
They were all friendly. If anything, they need to have a waiting room for customers getting service done.
This dealership helped me purchase my first car. While there were some bumps in the beginning, the manger and service team helped make it right.
Good and thorough Loved the video of the walk around they texted me - liked to actually see things in real time
Clean, friendly staff, exceptional parts department, no high pressure sales , this is my 3rd mazda purchased
Everyone, Max and Ben were amazing and so helpful. It's a very welcoming place to buy or lease a car.
Lisa has always been helpfuln informative and excellent communication. I still drive to that depaula mazda after moving to Rensselaer because of Lisa.
First off Lisa Dugan was excellent very professional and always responded to my questions. My vehicle was one day out of warranty and I had to pay for repair and Mazda customer experience informed me that goodwill was up to the dealership so that’s why I would have to give a low score.
Professional accurate made all the steps easy and car was perfect would recommend this dealer ship again
It was a great experience. The staff was knowledgeable and extremely helpful. Idk what else to say.
Everything went well. I had a decent wait time on sight. Customer service was professional and friendly.
Good selection of the car I was looking for. Expeditious service rendered upon purchase. NBS.
Excellent from start to finish, clean showroom, knowledgeable staff, seamless experience, highly recommend this dealership.
My only complaints: 1. Oil change but no sticker. 2. My brakes make noise. I got new rear brakes but the fronts still make noise so that's annoying.
Excellent service! Friendly, professional, and efficient. Everything was handled smoothly, and I couldn’t be happier with the experience. Highly recommended!....
Everyone was very friendly and professional and I did see Chuck who sold me the car in January. He's a great guy.
Todd did an exceptional job helping us purchase our new vehicle. He was extremely knowledgeable and understood exactly what we were looking for. It was an exceptional experience working with him from the moment we walked in to test drive to the moment we drove our vehicle home. Great job!!
I had a good experience, came in knowing what I was looking for and never felt pressured by anyone. Was able to have a lot of my questions answered prior to being there via text. So I didn't have to spend a lot of time there. And I worked with Raffay, and he was great. Personable, patient and answered my numerous questions. Also worked with Jamil and everything was smooth. I appreciate timeliness and being treated with respect.
Easy and speedy check-in. Great staff, helpful and informative. I really like the video of the car evaluation, and how any suggested maintenance work is demonstrated and explained. Work done on time, The shuttle service is excellent, and enables me to leave the car there for both parties’ convenience. Lisa in Service Dept is excellent!!
A very friendly environment with exceptional friendly people. They eased the pain that goes along with the car buying experience.
Everyone was very helpful and accommodating. It made the process go very smoothly and stress-free.
Great experience got me in and out quickly, fair price with no haggling, and no waiting around
The buying process was very straightforward and easy to manage. Everyone I worked with at DePaula was great and made it the best car buying experience I've had so far.
Wonderful. Friendly. Prompt. Would go back. Thank you. We'll be back in the fall! Can't wait!
They worked with me and used the brand of oil I chose. I only want genuine Mazda oil for a smoother engine and overall performance. Thank you!
It was a pleasant experience. The gentleman who took care of me kept me abreast of the work being done, what the tech suggested and explained why, which allowed me to make an informed decision. I will continue bringing my car to DePaula.
I had a very professional, efficient and satisfying experience at DePaula Mazda. Would highly recommend.
Very helpful and friendly staff. Accommodating, professional. A pleasant experience and I would come here again. Would recommend to a friend.
The dealership was very welcoming and comfortable. The personnel were knowledgeable and thorough. Chuck and Ben made the sales transaction pleasant.
Went to get an oil change and rear brakes changed. The service was good and car is still running well.
Todd and the crew were fantastic throughout the entire process. Excellent communication, knowledge and incredibly helpful. Cannot recommend them enough.
I already wrote a paragraph above. I hope you can read it. Daury is a great listener, patient, competent, goes above and beyond my expectations. Smart and kind-hearted, an unusual talent!
Always fast friendly and reliable. I would and have recommended them to family and friends.
The sale rep, his manager and business manager were all friendly and polite. Car buying is a stressful process and we felt we made the right decision with DePaula Mazda
It was wonderful working with Cody C, he made the process of buying our cars easy!
Came in for service check, treated warmly, fairly. Service done in a timely manner. Satisfied customer
My experience was excellent. They always help me when I go there. They're very good. They're an asset to your company.
Both front sensors of my vehicle have completely stopped working. Since it has only been driven for 5,000 miles, I expected the warranty to cover this issue. However, the dealership refuses to cover it and now I have to pay out of pocket. It’s frustrating because the vehicle has only been driven for 6 months and it's not my fault the sensors are poorly built.
We are always pleased with the service that we receive at DePaula Mazda. We are a three Mazda family and we are always treated well.
The craftsmanship and professionalism is amazing! Everyone is so kind and courteous. The Mazda family is the best car dealership thus far.
Everyone there is so friendly and amazing to deal with. Very welcoming environment. Would recommend to everyone!
This was the easiest and most pleasant car-buying experience I have ever had. From the moment I walked in the doors, I felt seen, taken care of, and treated with respect and kindness. I would recommend them to anyone who's looking for a positive experience!
Happy to have my trailer hitch on my Mazda Cx50, thanks for the loaner car.
Wet professional, friendly and knowledgeable. They made the transaction effortless and everything went better than expected
Excellent advice, quality work, quick service Based on my experience, I will recommend to others
Excellent sales and finance team. Answered all my questions efficiently and responded to queries quickly. All of the staff at DePaula were congenial - I felt respected, informed, and didn’t feel pressured during any of the process. 10/10 experience. Small hiccup of a tiny fender dent was noted by me after 24H, and they offered to fix it no questions asked. 10/10 service. Would absolutely buy from them again!
It was a pleasure to work with this dealership. Raffay, Anthony, Hannah, and Ben are a wonderful team!
It's always a pleasurable experience. They never try to upsell you on anything. Straight to the point and beautiful work
Very happy with the service department at DePaula Mazda. For my recent brake job and other items, they got me processed quickly and I was on my way. I received a video a couple of hours later showing all the work that had been done. It was done by lunch and pick up was a breeze. They brought the car around for me instead of making me hunt for it like other dealerships. Also, the fee for the state inspection was waived, which was awesome.
Good service appreciated the loaner vehicle as my vehicle took longer than expected to get back
Brought my '90 miata in for some maintenance. Scheduled online and worked with Lisa, she was able to answer any/all questions I had and was very timely in responding
Excellent. Service was above and beyond I've purchased several cars from DePaula Mazda in the past 7 years; I will continue with the dealership going forward
