DePaula Mazda Customer Testimonials
Chance helped me out tremendously when I had called to make an appointment for my car. I called on Tuesday asking if any appointments were available next day and I was told there was an 11:30 that had just opened. I took that appointment and made it to the service center just before 11:30. I realized once I was there that the confirmation text I received was for the next day at 11:30. Chance still got my car in that day knowing I live more than an hour away! I always take my car back to DePaula because the service is always great!
Made the process of buying out our lease on our f150 very easy and efficient.
Thank you to the DePaula Ford team for a deal on a 2023 Explorer ST. A fantastic experience.
They were very knowledgeable and gave me good options. They didn't use high pressure or I would have been out of there. Josh was particularly helpful.
Very professional
Lincoln dealerships are always so accommodating and willing to provide great service upon every visit in for service. I appreciate this experience, and I'm willing to refer a friend to purchase a Lincoln vehicle. Thank you Lincoln DePaul for keeping up the excellent experience that Lincoln dealerships are known for.
Lenny is definitely the nicest/knowledgeable and easy to talk to service person I’ve ever dealt with, Give the guy a raise .
Very satisfied with the services performed. Chance is an outstanding employee and should get a raise.
Always helpful and courteous. Still one of the best dealerships in the area. Number 1 Ford guys
So very accommodating, friendly and willing to work with customers. My salesperson, Nick B was the absolute best. I will now be a lifetime customer.
Service was great. Explain everything that was done and always kept me informed of what was going on
Spectacular customer service, great work, super quick. I came in for inspection and recall item. Staff were very attentive and made me feel valued as a customer.
I’m happy with my new vehicle purchase at Depaula Ford. Everyone there was very helpful and accommodating throughout the process.
Glen is an excellent salesman,that’s why we’ve bought several vehicles from him
Always a great experience at Depaula Ford! Their service team is awesome and always ensures fast and easy service!
When my F150 Tremor was finally delivered by Ford to De Paula, Josh Halse did a great job to turn around the truck to me in just 5 days, including a spray in bed liner. The whole team at De Paula made the paperwork process as simple and painless as possible.
They provided a. Great experience and customer service. We would recommend and return in the future.
Every interaction with the dealership is positive excellent staff. Jay Newell and Nate are true professionals they made my purchase smooth and enjoyable.
Staff was friendly and helpful. Dealership was clean and accommodating. I highly recommend Depaula for sales and service of vehicles
I felt overall good about my experience at DePaula. There were areas I felt needed improvement.
Love the pick up and drop off service! Communication with service person was good and I appreciate the extra time taken to provide cost effective options.
Make sure you do your own research when buying an electric vehicle here. The dealership seemed a bit unfamiliar with all the features of their own car they sell and different staff will give you completely different answers. We had tested other cars and knew this is the car we wanted. After finalizing transaction and taking vehicle out of their lot, the car wasn't even charged completely only to 52%. They had no one to go over the vehicle that day and the charger that comes with the car wasn't even placed in the car and had to explain ...
Good Service team at DePaula. Easy to schedule, vehicle was ready as promised. Keep up the good work.
I Like it. Straightforward quick acting. Kept me posted so I was not worrying about what was going on.
Very quick. Professional service. Everything was done as expected. I would definitely use DePaula again
Service people were great. I was told the service would take one hour and it took over 5 and 1/2 hours to get my car back.
The sales staff was very helpful with ordering our new expedition. I would go back again
Chance was great. He kept his promise and I appreciate that so much. He did right by me
They were very nice and took us right in without an appointment. Work was done well.
Haroon took care of me from start to finish. Was very helpful and professional in finding the perfect car for my daughter.
Josh was great to work with and so was the finance guy,Oshau (not sure of the spelling). Very pleased and Josh is now looking for N F250 or F350 for my husband. I have also referred a friend who will be looking soon.
Really friendly staff, helped me out in a very short amount of time. They were able to accommodate me in their schedule and the service was excellent. Thank you
Everything was great. Done on time. Everyone was very nice and helpful. Technician was very knowledgeable and advised me on everything fone
Lenny is pleasant, respectful, and knowledgeable. He remembers his repeat clients and is very helpful.
They are great to work and very proactive and extremely caring. They make it pleasant.
I was supposed to meet with another salesmen, and ended up dealing with Nate Daigle. He was fantastic, made the process effortless and went above and beyond. After the initial dealing with the salesmen I was initially going through, I was apprehensive, but because of how professional and helpful Nate was, I’ll definitely be coming back to them for my next vehicle.
My experience was nothing short of amazing! The entire team was very professional and attentive to my every need.
The service staff, especially Lenny Farnum, was knowledgeable, professional and respectful. Repairs were made in a timely manner. I think the waiting area furniture could use some updating.
Frank was great! He listened to our needs, budget, and helped us get into the truck we needed!
Good person and helpful during and after the purchase of the vehicle I would recommend him to some friends
Pricing is very high. Was very pleased with serviceman Lenny. He was very helpful with trying to explain to us.
There needs to be more interaction with the staff. The service I got on a recall was very good The service has improved a lot since the first time I brought my vehicle in for a problem keep up the good work
We’re very straightforward and helped me out with everything I needed. Couldn’t ask for more
Friendly, good follow up, and professional. Knew what I wanted and we negotiated with little has. Excellent experience.
Nice people, easy to work with, and know their stuff. Words to get up to fifteen
Purchased my new truck through DePaula and was very pleased with the experience. Staff was very friendly and helpful throughout the process. I would not hesitate to recommend them to anyone.
Everyone was very accommodating as per usual, this will be my second lease with DePaula. Highly recommended!
Lenny did a great job keeping me informed about my repairs and warranty issues. He was great to work with and very professional.
Truck was serviced in a timely manner. Lenny took care of it, noticed damaged to my front tire, got it fixed and told me about my Ford points that I easnt aware of. Great job Thank you
Allen Powell is the best. Goes out of his way to help you. Kind, patient. Will always go back to him!
I had a great experience with my salesman Very well knowledge Very pleasant to work with
Very attentive and kind. Willing to answer questions and make sure you are taken care of.
Great service amazing people! Wouldn't go anywhere else , I appreciate everyones time and patients with helping me service my vehicle
The staff here was very kind and thorough. Definitely knew were they were doing as my car is in excellent shape.
Chance in the service department was extremely helpful and informative throughout the whole process. Never hesitated to tell me what was going on good bad or indifferent.
Luis is always awesome! Got me in and out efficiently and he is always pleasant! I have to say my shuttle driver - Eddie - was awesome as well! Great conversation and a kind person - what a great way to start the day!
Shu was very professional throughout the sales process. Everything went smoothly with the dealership. Thank you
Lenny is five star fantastic!! Professional, friendly, kept me updated, and resolved issues promptly. Lenny rocks!!
De Paula Ford Dealership has been place of choice for servicing my Ford car for sometime now. Their Service Center runs like a “well-oiled machine” - from the moment I bring my car in to the final stages of service I’m informed what’s going on with my car. Lenny is great Team Lead at Service Center and I know I can count on Lenny and his Teammates to get my car in good shape for many miles I’m traveling with my car.
Always helpful & respectful
Great service I called needed an inspection I was scheduled same day for my f450 regular cab many thanks
Outstanding from start to finish,Josh our salesmen super professional,great staff from top to bottom.
Lenny and Jason were awesome! I brought my car in for a couple of recalls, turned out I needed a new air filter too. Because 2 cables weren't connected properly, my check engine light came on. To make it right, they detailed my car for free. They made things right - no excuses! I respect that! Thank you!
I love going to depula they have a great staff that works for them and they're all really knoqwledgeable! My only issue is I've had an open ticket for my transmission since July and keep getting told the parts not in. This was started while under warranty. I'm coming up on the end of the warranty and it is still not taken care of. Makes me kinda keel like they're running the timer out so I have to pay for it.
Take care of my recall, in a fast and timely manner. It was quick and easy to make an appointment.
No loaner cars available and I had to hunt my keys down when I picked my car up. I wasn't happy
Terrific experience…… love the new truck, and Jay, Josh and Nick were fantastic….. I very highly recommend DePaula Ford
If your looking for an amazing sales person to work with I recommend Mikayla. She was great all around! Thank you for your help!! Great service.
Great service prompt and professional thanks fire the work - 15 words is a ridiculous requirement
Professionals Perfectionists The techs and Josh did a fantastic job. I am very pleased with the work. It took longer and was more involved than anticipated.
All work performed by the service tech Tyler H was completed properly and care was taken to protect the interior. The service advisor Chance also keep me informed of status as I left vehicle early to avoid driving in a snow storm, vehicle was also brought inside at night as requested
I couldn’t be happier with DePaula fords service. I have had an excellent experience every time I’ve brought my car in. A+ service.
Purchase of the vehicle went very smoothly. Everyone I dealt with was very professional, and I was able to pick up the vehicle very quickly.
Their collision staff is super friendly and efficient! Especially Kim Famiano. They gave an accurate estimate on both cost and time of repairs.
We have been looking for months to replace my fiancé's car. She wanted my jeep cherokee, and I wanted to get myself something bigger. Thanks to DePaula Mazda, and the assistance of Zak, Mikayla, and Albert, we were able to leave their used lot with a GORGEOUS 2015 Grand Cherokee Overland! We could not have asked for a better experience overall.
The best group ever. Thanks for everything guys. You are great. Really really really great.
My wife and I went to look for a new car and worked with Mikayla. She was very knowledgeable and sweet. I felt very comfortable working with another woman. She’s a great asset to DePaula.
My son purchased his first vehicle from DePaula yesterday and from start to finish everything was smooth. Mikayla was his sales consultant and she made my son feel comfortable even though he was nervous about purchasing his first vehicle. She took her time and explained everything to him, compared to the other dealerships in the area that he visited they barely spent any with him. I would highly recommend this dealership to anyone looking for a vehicle. The CX-50 that my son purchased is a beautiful car and DePaula gave him every discount that they possibly could and even though ...
I was served promptly by an advisor even though I didn’t have an appointment. The job was completed within the given time and there was no charge because I was made aware I had ford pass points.
Shu was very friendly and did not try to pressure me or price gouge me. We closed the deal on good terms and he even arranged for a final servicing of the vehicle, and kept me updated in the process. I was very happy with him which helped close the deal.
Had a great experience buying my used f150 . They had the truck that I wanted and at a much better price than I had seen at other dealers . I used the internet to look for a vehicle but going to see Frank , he put me in the perfect truck !!
Tech and staff were kind, courteous and provided the services I needed in a timely manner. Lenny, my assigned tech, assisted with ordering a part to arrive sometime in the near future. A very good experience. Thank you.
Picking up my new truck is always quick and easy. Staff are courteous and kind.
I've been to Depaula Ford a few times for routine maintenance on my Bronco since buying it. Everytime has been probably the best experience I've had since I started driving in 1992. People are great, service is impeccable, (shout out to the greasy hand techs!), and it makes me feel good that in a time when good customer service is hard to find, DePaula Ford excells in this area. I'm impressed.
Buying my first car a day ago man it was a blast haroon an q this are the guys to see they really hooked me up!
My first visit to DePaul for a recall on my car. I was very impressed with service,professionalism and how quickly it was done. Thank you Service Department! I highly recommend your services and will be back.
Receiving service couldn't have been easier. Scheduled appointment online, arrived at scheduled time, checked in and discussed service options. Waited at dealership for vehicle and it was returned before estimated time!
The best dealership in New York State the staff is so amazing all of them
Glenn was very professional, respectful and honest. I would highly recommend others to work with Glenn if they are in the market for a vehicle. He made the process painless and straightforward. When I purchase a vehicle, I usually get deception throughout the process, and in this case, there was zero deception from Glenn. I highly respect that.
Appt made in less than a week. In on time ready 10 minutes before promised time. Excellent video inspection. Friendly and helpful staff. I dealt with a total of 4 service people not counting the cashier.
Service was completed on time and as scheduled. Service Advisor Chance, answered all my questions. Service tech, Kyle made sure all work completed and returned vehicle clean
DePaula Ford has excellent customer service and they care about their customers and take the time to figure out what you need.
I take my 2023 Lincoln Aviator there because there is no Lincoln dealer/service station in Albany, NY area (don’t get that at all). Had to get my braking booster replaced after only five months of having her. They took me in and had it done in a day. Even washed my vehicle because they said it was “too nice to have any greasy fingerprints on it.” Totally covered by warranty. Oh, and they gave me a nice Ford Explorer as a loaner overnight! Great service and communication from everyone involved. Lenny and Luis were especially helpful!!
Jeff Jenkins, great help from him. I bought a Mazda from DePaula on 02/20/2023.
An easy buying experience. Great people. Jay and Josh are the best. Well done. Great job