Bought a car here a few weeks ago. I was looking at dealerships in the New England area for a Mazda3 and they had the best deal on them. They went above and beyond what I thought a dealership would do.
Sales advisor Quasim was friendly and pleasant to work with.
I’ve never been treated by so many employees so well! I made an appointment to have a creaky spring looked at. I pulled into the Mazda lot and an employee at the body shop offered to take my car around to service while another brought me to the service desk. It was my first time at DePaula and I didn’t realize the service entrance was on the Ford side. After checking in, I was brought to the waiting area. I expected to have to make another appointment for the actual repair but they had the spring in stock. Everything was taken care of in about an hour. I’ll be returning for future service and sales.
I unexpectedly was in a position where I needed a solid car fast - and was blown away by my experience here. Albert, Tyler and Frank were not only immediately accommodating, but actually listened to my needs and situation. Frank and Tyler worked with me for two days to make sure it would be a smooth transition. I did not feel in any way like I was being misled or upsold, instead like I was actually being listened to. They were all kind, happy, and personable and I will definitely bring my vehicle here for everything. Oh, and my certified pre-owned Mazda CX-3 Touring (my first experience with Mazdas) is an awesome vehicle that I can't wait to keep driving.
Great experience with Depaula Mazda Roddy
The employees of DePaula Mazda are amazing. Every single one of them greeted and thanked me for my service. Truly, their customer service skills is unparalleled as compared to other dealerships I have ever been to. A huge thank you and hats off to Dave Grinko for the monumental assistance and customer service he has provided me. The man is awesome as he knew the warranty process and sent me updates everyday. He certainly knows his stuff and can make things happen--fast. Also, I would be remiss If I don't thank Mike D for knowing how to elevate matters to Mazda North America that yields fast approval. Between Dave and Mike, I got a brand new active display in three days that was warrantied--a task that my Mazda North America agent couldn't make possible after working with him for four weeks now. DePaula Autogroup rocks.
I got a chance to go around and look at free cars which were similar to what I was looking to be the next sports car. 1 turned out to be an automatic, two turned out to have minor things that I just didn't want to be using to trade what I have and enjoy. It was nice because they have some space when you can look around and not get people out trying to immediately talk you into anything, but do you have some time when you can just look.
Very pleased with my new Mazda purchase and the pressure-free experience at DePaula. Pat Riolo, my sales consultant, spent a good deal of time with me through four test drives and then helped me locate the model I wanted at another dealership. There were a few unexpected bumps in the process that were handled courteously and professionally with quick responses. Highly recommend - this dealership promised superior customer satisfaction and they delivered.
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