DePaula Mazda Customer Testimonials
We were warmly greeted and everyone we worked with was very friendly and knowledgeable. We had a tight budget and they helped us keep as close to it as possible!
They tracked down my tricky problem and made sure it was good to go. Thanks, Nick and Lisa!
Depaula mazda has always been so helpful and straightforward with my issues. So far, I had two visits at the service center both were just minor problems. I like that they communicate well which is a big deal, I've tried other service centers for my inspection and honestly, I'm always going to choose this place moving forward. No hassle and always doing a good job. Thanks depaula!
Very positive experience for my first time I've already done this survey Wonderful friendly service
Very good experience they always treat me well They always help me out always know what I'm looking for and take care of what I'm looking for with my car. I think they're excellent as I said they were a great asset to your company.
Very good Courteous, quick and always kind and very professional Would gladly recommend Depaula Mazda to anyone
Friendly staff that communicates clearly! Clear documentation and upfront pricing. Great experience so far! looking forward to getting my new leased vehicle serviced here
Very efficient and fast !!!Daury was very efficient and thorough. I said I was traveling and asked if they would check my one tire for a slow leak .... they patched it up and it didn't take any longer than promised, since I was on my way to work . Thank you Daury
After a pretty bad accident with my 2021 Mazda CX-30 that left me virtually unscathed, my husband and I went back to DePaula Mazda to buy an updated model after it was proven to be safe. Cody was pleasant, helpful, and down-to-earth throughout the process. We definitely recommend him. Ben, as the finance manager, was knowledgeable and supportive of our needs. You can't go wrong with DePaula!
Anthony was extremely helpful and attentive. He was pleasant to work with and helped me find the exact car I was looking for.
The individuals who operate this service department are transparent (through video), brilliant, kind people who know how to operate without bleeding people dry. I had a ride and was able to leave my car for service. All went well and I’m so grateful!! This dealership is wonderful.
Every second of my experience with the service department at DePaula Mazda was exceptional. Excellent staff and comfortable waiting area. They even offered to let me take a loaner home so I wouldn’t have to sit in the customer lounge.
Very polite, smooth service and easy to deal with Stephen the driver who picked me up for shuttle service is also very excellent. I'd rate him a 5 as well
Friendly, helpful and explained everything and went over things with us regarding the car maintenance. Nice clean dealership.
Pleasant and knowledgeable. I was very appreciative that DePaula honored another dealership's special. A good experience.
Pleasant and knowledgeable. I was very appreciative that DePaula honored another dealership's special. A good experience.
I’ve heard horror stories of dealers overcharging but so far I’ve found most of their services have been competitively priced (minus cabin/engine air filters, definitely do those yourself). Done all of my services here in the 40,000 miles I’ve had my Mazda3.
Overall, very good job. It probably wasn't the best price I could get because they had to find what I wanted at another dealership so there was no wiggle room for negotiation. Still, they were very gracious when I returned for help figuring out electronics.
Depaula was very easy to work with and met my expectations when purchasing and delivering my new car..
very quick, professional service. Felt like I had my concerns and needs addressed in a timely manner.
Excellent customer service. Only had inspection and oil change performed on my 2006 Miata, which had less than 34,000 miles. It is my pride and joy. This was my first time with DePaula Mazda and I am very satisfied. Very comfortable and clean customer waiting areas. Fun to look at all the new Mazdas in the show room.
The dealership as well as the employees are great. The only issue I had was, I was under the impression that I would be dropping my car off, getting a loaner and picking it up another day. I was unaware of the fact that I would be dropping it off and have to wait around for 2-3 hours that was not communicated to me prior.
The service department was courteous, knowledgeable and professional. I was in and out quickly and there were no surprises. Love the service.
I had such a great experience with DePaula Mazda! Cody and Anthony were both so helpful and made the whole process easy and stress-free. I absolutely love my CX-5 and I’m so glad I chose to get it here. Thank you guys for everything!
Professionalism and honesty!
Depaula has excellent customer service and knowledgeable staff, which makes the car-buying experience much easier and faster for a customer.
Polite, fast, efficient I don't think it's fair to require a word minimum when I'm already participating
Vastly better than the other Mazda dealer who overfilled the engine oil causing a breakdown on the side of the road.I’m still waiting for an apology or a ride home Only been two years
I found them to be very conscience and through. They were very anxious to do anything to help
Went in for oil change and film sent of work showed air filter and cabin filter examined, tires and brakes examined but nothing about an oil change or oil filter change - was it done?
The dealership and service department are great when getting my vehicle done, fast and friendly!!
Very pleased with the car buying experience. Chuck answered all my questions, and Ben was very helpful closing the deal
I usually leave my car for service and the turnaround time is often less than expected. I appreciate the efficiency and the customer interaction of the service department , especially Lisa Dugan, she always does a great job for me.
Friendly staff, quick and efficient turnaround for my car I was thankful I didn't have to wait 2 hours like last time lol
They took great care of me and went out of their way to make sure that I got a warranty covered repair taken care of.
Chuck was a wonderful and skilled sales consultant. Frankly, he didn’t “sell” me much of anything which is an honorable trait. We only worked together for a few days and looked at a few varying options. He asked good questions, listened to all of my specifics (and they surely were specific) and I eventually came to my decision on a new Mazda cx-50. Along the way he supported a few barriers I was navigating with the lease I was turning in and I am very, very grateful! A very friendly dealership and I didn’t feel icky. Ben in ... Read More Google - Sep 11, 2026
Great experience. Very friendly and informative salesman and manager. Simple and direct purchase.
Great customer service. I got my vehicle back in a timely manner Lisa is always very professional and friendly
Courteous, efficient, punctual, fast Kind, informative. Loved the courtesy vehicle. Was able to continue on with my day.
Very good worker and very helpful . Thanks a lot I very appreciate . Thanks thanks thanks
Depaula Mazda is always a good experience. Everyone is so courteous and always willing to help and answer any questions. Also the waiting around is very comfortable and inviting.
The service was very good, and our vehicle was ready for the estimated time of completion of service.
Completely satisfied with the whole service experience. Very professional from scheduling, service writeup, and work performed.
Amazing staff. Truly an incredible experience. The dealership made the entire leasing process a pleasure. I would recommend anyone to DePaula Mazda without any hesitation.
Excellent support and understanding . they support a lot and provide pick and drop . Real time video forecast.
Todd was great to deal with. He was informative throughout the process and very responsive to my texts and calls. Overall, it was a very good purchasing experience.
Top shelf. Dan went Above and Beyond in customer service. I had to leave the vehicle overnight and he was just top-notch professional.
The folks I worked with at DePaula we friendly, attentive, and accommodating. Ben and Todd were great!
Todd and Ben were both very personable. I felt like a priority client throughout the entire process.
Ben and Cody were super professional and made the car buying experience so easy and fast!
Worked with chuck in sales and Ben who helped make the impossible happen. Got my dream car at an incredible price. They do business the right way and I’d highly recommend them if you are looking for a new or used vehicle.
Excellent service. Short wait. Friendly employees Employees went out of their way to be friendly and accommodating
Very nice place to shop very friendly staff very professional team. I recommend this place.
prompt service, up-front about pricing, which was right in line with the car’s value —I will be back!
Received a complete multi system check. Service included a video documenting the inspection process and results.
i arrived at the service Department for my 11am appointment. was seen within 5 minutes. , car was brought in to service 15 minutes i was in receipt of a video going over what was done. i was on my way to the Saratoga racetrack by 12 great Job as always
Very accommodating when I had an issue requiring immediate attention. Friendly and efficient staff. Comfortable waiting area.
Excellent service quick fast reliable helped get me in earlier and pleased with their help
Chuck and Jamil were a pleasure to work with and made my transaction so smooth. Thank you!
We had planned to see a series of dealerships, but stopped the search and bought a CX-30 from DePaula because of Max. He is extremely knowledgable, a great listener and straightforward. With today’s automobile technology, learning to take advantage of Mazda’s safety and other features is a must, but it can be challenging. Max fully understands the car’s technology and is incredibly patient in explaining it to customers.
Chuck and Ben were so easy to work with. They made our car purchase easy and we're very responsive to our questions.
It was a good experience Daury was nice and made me feel comfortable The coffee was good
Quick service, clean and comfortable waiting area with good coffee Very friendly staff and a thorough job with my vehicle
This is a terrible dealership. They have been unable to diagnose a problem with the key fob on our Mazda in three trips to the dealer and now want to charge us $190 to tell us it is broken or 406.11 to reprogram it which may not fix the problem. never got approval from us for any of these charges. and then suggested $1540.00 of other work the car needs even though it has been being brought to them all along. This after replacing the battery multiple time (for a charge) because we didn't use Mazda batteries and that was causing the ... Read More DealerRater - Aug 24, 2026
Did a outstanding job done perfect,very timely ,great price thank you
Always a great experience at DePaula !I highly recommend them to anyone looking for a Mazda !!
Precios justos y professional . Definitivamente ya tengo la confianza para regresar MAs si recientemente te has mudado de lugar .
The service from entering to our exit was a good. The service was professional and courteous. We had an unusual problem with the vehicle and were completely satisfied with the end result. Would recommend this company.
We had a very pleasurable experience. It went very smoothly. My daughter is very excited about her certified cx30.
It was very kind, very informative very accommodating very clean and good The maintenance staff was really good. The technicians were very thorough and when I had any questions, they were very eager to answer.
They were professional. they were thorough. They were expensive. The environment was comfortable. The process was informative. The staff was accommodating.
The staff at the service desk is great.my car is typically done on time.
We were very pleased with your work ethic. What looked like a routine fix turned out to be a tricky, unusual problem to identify. It was I'D'd and corrected. Thank you for your persistence.
Friendly service, transaction was quick and hassle free. Car runs great. Salesperson was great. Good experience
Thanks for the excellent experience I had in working with Chuck Moore and Ben Burnett
I can not say enough positive feedback with this team! They truly made the experience exceptional! From start to finish they were with us all the way, explaining everything in great detail. I cant imagine going anywhere else for our next car!
We had a great experience..From sales,to finance to service.My son is enjoying his new car.Thank you!
My experience with Lisa and Daury is always exceptional! Their attention to detail and customer service is the best by far!
My experience with Lisa and Daury is always exceptional! Their attention to detail and customer service is the best by far!
The associates greet you, help you with the issue and are respectful. Mr. Jackson was informative and communicated well as he serviced the car. The wait time was reasonable. ??.
The associates greet you, help you with the issue and are respectful. Mr. Jackson was informative and communicated well as he serviced the car. The wait time was reasonable. ??.
My wife and I purchased a car from out of state, we arrived in Albany and vehicle was waiting for us, after a quick test drive we were on the road in less than 30 min. Chuck Moore was amazing! Sup cool guy and easy to work with. He followed up a couple times on our drive back to Colorado, would gladly use them again for our car purchasing needs!!! Super team and easy transaction!!!
Good appt, drop off easy, communication good, pick up easy. I will return for next time
Thorough explanation(s). Reliable. This has been over a multi year period. The above encapsulates it all.
A very pleasurable experience, waiting area is comfortable and staff is friendly and accommodating. Top notch!
Very professional all who participated were curtious. I was informed of each step of the process and asked if I agreed for the service beforehand. I will definitely use them again.
Chuck was very helpful, and the finance manager Ben was very efficient. No hard sell on extended warranties. Customer service is very important to this dealership.
Just want to say how amazing Jeff, Ben, Anthony and Daury were. I bought a used car and there was a scratch. After they tried painting it we still weren’t happy and they went above and beyond by sending it to the body shop for a brand new bumper. It came back perfect and I was very happy
Our sales person was very knowledgeable and the finance folks were as well. Very pleasant folks
Great dealership, staff are very professional and knowledgeable on the cars they’re selling. The site is nice, clean, and welcoming.
Efficeint very knowledgeablle, courteous,, friendly professional.business is very clean and neat. Great location on main xx.
Our visit was easy in and easy out. No complications and no fee was required
It was great and Lisa kept me up to date all the way through. She deserves a raise!
Chuck made our transaction quick and easy. Would definitely recommend anyone to depaula mazda. Thank you!
The service was quick, which was nice. I have parchment colored interior. I was very annoyed when I went to get in my car and there was grease on the door handle and both seat seats. Zephan took care of it for me and very quickly had it cleaned.
If you’re looking for a professional sales man that knows exactly what you’re looking for and also find the car and deals are better for you Todd is that person 100% recommended.
I gave them a tricky job that were able to accomplish in a timely fashion.
Excellent customer service. With all of the DePaula dealerships I’ve been to, this one has by far been the best.
From start to finish the process was easy. They were patient and transparent with the negotiation. Would highly recommend.
