Great experience with Depaula Mazda Roddy
The employees of DePaula Mazda are amazing. Every single one of them greeted and thanked me for my service. Truly, their customer service skills is unparalleled as compared to other dealerships I have ever been to. A huge thank you and hats off to Dave Grinko for the monumental assistance and customer service he has provided me. The man is awesome as he knew the warranty process and sent me updates everyday. He certainly knows his stuff and can make things happen--fast. Also, I would be remiss If I don't thank Mike D for knowing how to elevate matters to Mazda North America that yields fast approval. Between Dave and Mike, I got a brand new active display in three days that was warrantied--a task that my Mazda North America agent couldn't make possible after working with him for four weeks now. DePaula Autogroup rocks.
I got a chance to go around and look at free cars which were similar to what I was looking to be the next sports car. 1 turned out to be an automatic, two turned out to have minor things that I just didn't want to be using to trade what I have and enjoy. It was nice because they have some space when you can look around and not get people out trying to immediately talk you into anything, but do you have some time when you can just look.
Very pleased with my new Mazda purchase and the pressure-free experience at DePaula. Pat Riolo, my sales consultant, spent a good deal of time with me through four test drives and then helped me locate the model I wanted at another dealership. There were a few unexpected bumps in the process that were handled courteously and professionally with quick responses. Highly recommend - this dealership promised superior customer satisfaction and they delivered.
Fast, friendly service.
We bought two cars at Mazda DePalma. We are generally very happy with their services especially with Zachary who assisted us in buying my two cars. He was very professional, knowledgeable and he made me feel very comfortable. He answered all my questions and offered many options regarding my vehicle. I recommend Zachary to all who want to purchase a car at Mazda DePalma in Albany.
Helpful, professional. Great service compared to Della Mazda. Della Mazda is a nightmare. I would consider DePaula for service and a trade in contender. I love Mazdas products. Very reliable.
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