DePaula Mazda Customer Testimonials
Louis was very helpful with my purchase and installation of a set of winter tires. He did everything he could to ensure a good experience. This was with Depaula Ford in Albany, NY
The person that picked up my vehicle was very nice and patient ..love how the work was done in a very professional speed
Quick, efficient, great communication It was very easy to schedule my appointment. Everyone seemed knowledgeable and helped me understand what was going on with my vehicle.
Every worker at DePaula was very friendly and courteous us. Very helpful.
Solid transaction with conscientious employees across the board.
Very helpful while finding the right car for me. Came up with a price that was right for me. Every one was very nice and helpful.
DePaula is located in Albany New York. I bought a 2023 Ford F150 there last week.
Lenny is fantastic, his attention to detail and customer service is outstanding. He goes above and beyond taking care of his customers and is a credit to DePaula Ford
Very professional, great competitive prices, the staff were all cool and supportive in our research and purchase of a used Ford F150.
Excellent customer service! I always get excellent customer service when I visit DePaula Ford service department on Central Avenue. Highly recommended!
Excellent customer service! Always take time to explain things and works with my schedule for appt
It's a great dealership. It provides excellent customer service. The dealership always tries to give its customers the best deals and prices.
Work was well done in short time Good prices and service Always a good experience
Receptive and very helpful Listen to my needs and frustrations, then made it right. Great
Professional - helpful - clean facility - getting down to business - out the door - back to my business
We had a very good experience dealing with the people at DePaula Ford.We are very happy with the Maverick.The mobile repair unit gentleman was excellent! Great truck!
Chance was very pleasant to work with. The service was done in a timely manner.
Went there for an inspection and oil change. Pretty expensive because of the type of oil used on my vehicle. Luis asked me if I had Lincoln Rewards and looked it up for me. Turns out I had more than enough Rewards to pay for the entire visit. Wouldn't have known if Luis never asked.
Lenny is always pleasant and professional. He is extremely helpful and polite. It is always nice to see him there.
Lenny was awesome! Kind, helpful, and professional. He was able to answer all my questions and explain everything in detail to me. He made the whole experience great.
They work efficiently. This is the first time I’ve used the dealership for repairs. The only negative is getting pasted around to 5 people to make an appt after receiving a msg that the part was in. Also it might have been nice to call me or mail the receipt I accidentally left after the initial repair visit to find out what was wrong.
They scheduled my appointment right away and serviced my car in a timely and professional manner.
Service was on time as scheduled. No waiting. Everyone was very friendly and knowledgeable. Very satisfied.
The Service Center was professional. Chase answered all my questions and assured me my vehicle would be well taken care of.
They were welcoming, knowledgeable and professional. They answered all our questions. The experience was efficient and enjoyable.
Luis is amazing and I have total confidence in him and the shop mechanics who took care of our Explorer!
I really appreciate the work done by the service department. Timely and reasonable pricing. So appreciative!
We purchased a used vehicle for a nice price from depaula ford. Very nice, pleasant experience.
Efficient, friendly Lenny was a pleasure to deal with and made sure I had all the service needed but didn't try to push anything on me that I didn't want. 5 stars for him. My appointment was on time and we'll done
In Ford service dept., Lenny, Chance, Luis are my guys. These guys are comprehensive; they're going to tell you what's wrong with your car, whether you want to hear it or not. Give it to you straight & give you the whole story. The lead foot 5.0 types can appreciate that. Banking hard into a highway off ramp, I don't want to have to second guess my break kit, a loose control arm, etc. Nobody's ever exactly "happy" about car repairs, right? At least these guys are realistic w their estimates, and they'll get ...
Excellent service and Lenny was very helpful, kind and courteous. He answered all of my questions. Waiting time was shorter than anticipated. Overall a pleasant experience.
Easy to schedule, timely appointment, service performed as requested, price was as expected. Overall a good experience. Only problem was no paper mat was used to protect floor mat on drivers side and I ended up with oil or grease on my mat... had to clean it up with degreaser.
Customer service at its finest!!! Luis is truly a lifesaver. My Thanksgiving holiday would have been a disaster without Luis's quick thinking!
Lenny was fantastic to work with. I expressed my concern for an item on my vehicle, and he was great with explaining my options, without pushing me to spend money. I'd be happy to work with him again.
He was very knowledgeable, communicative and knowledgeable. It was a great experience and will ask for him my next time back!
Glenn was Very helpful and easy to work with. He was not pushy at all and worked on getting me a great deal.
Fast friendly professional convenient all good things no hate from me everyone was a pleasure to deal with
Very professional, honest , courteous , will be back !!! See paragraph above Is this a robot ?
Everyone was great and treated me pretty well. They listened to me and what I wanted and I got it
Chance and Howard - back at it again with the Ritz Carlton of service. They took a very niche issue I was having, and made it their problem to fix. Howard is very tech savvy too, which is great for the new generation of vehicles. As someone who’s worked in IT for 20 years, It’s awesome to be able to discuss the tech side of things! Team Chance! Team Howard!!
I am very pleased with the service I received at Depaula Ford! Hunter was very knowledgeable in helping me choose a vehicle and Chance made sure it was in tip top shape for my family. Both were very kind and patient with me, and answered all my questions.Thank you!
I had a great experience with the team at Depaula. Hunter was knowledgeable and easy to work with. I didn’t feel pressured or like I was getting hustled. I would purchase from them again and recommend stopping in for your next used vehicle needs.
Fast and efficient Fast and efficient service. Everything fixed in a timely manner. Thanks for the help.
I always have a great experience with DePaula Ford The service department is excellent no complaints
Always friendly, professional, polite. I’m able to get my car in when needed and they are great about following up on issues.
I always have a great experience with DePaula Ford The service department is excellent no complaints
I was able to purchase tires and have them installed same day without an appointment. Staff was very helpful!
Just purchased my 3rd vehicle from Glenn Cummings at DePaula (and formerly Orange Motors) and we couldn't be happier. We were unexpectedly forced into the market due to an accident and Glenn again worked us through the entire process from selecting what we wanted with what we could afford. Thank you Glenn... Additionally I want to complement the service department as well. There was an unexpected problem 5 days in with an electronic part and the Service Manager (Justin) as well as the mechanics were incredibly helpful getting us back on the road. I love my F-150 and I strongly ...
Service Center is great! Easy to deal with, accommodating, and the vehicle was ready when expected.
My car runs like new after Ford is finished Winterizing it! Thank you Chase for all you do
My experience with the dealership and Chance was very professional and very courteous highly recommended
Excellent salesman!!! Excellent from start to finish of leasing new car.
Nate was Pleasure to deal with. Non pushy , attentive and knowledgeable. I highly recommend using Nate to complete purchase.
Had a great experience working with Haroon and Qasim, They answered all of my questions in a timely fashion and were very personable. Thank you!
Had to come back when part was received & they installed it as well as fixing an issue from previous service. All concerns were replaced & repaired in a timely manner. Thank you.
I located a vehicle online and called the dealership. The salesperson was extremely helpful and the vehicle was delivered to me over 200 miles away within a couple days.
Nice service Nice service quick friendly staff car was done when then said it would be
Luis is my go to guy for service on my Shelby GT 350…great follow through.
Great experience with Hunter and staff I was just very pleased with Hunter, Jim and Stacie.
Nice job by the staff at DePaul including our salesperson Hunter, Jim and business office person Stacy. They made the process of buying my car at lease end convienent and pleasant.
Beginning to end was flawless - From the ease of making the appointment, questions answered by the service department to the pick up and drop off of my truck. I would highly recommend "The Works" by DePaula Ford.
Lenny is always helpful and speedy when I bring my truck in for service.
In my short time with my F350, service has been outstanding. Very happy to travel the extra distance for service at DePaula Ford.
Awesome, he was a pleasure to work with I would suggest that everyone go see Lenny when they come to DePaula Ford
Everyone made me feel good about my car. they explained everything to me and did what I wanted. I was pleased.
My experience with the service deck was and has always been excellent! My experience was without question enjoyable.
Shu was great to work with, he answered all our questions and concerns . Thank you
Excellent experience on my purchase of a new Maverick. Salesperson Hunter Talar was professional and very helpful as was the management staff.
Everyone at the dealership was great to me and Shu made the process of buying a car stress free from start to finish.
Timely, accurate Timely, and accurate. Timely, and accurate. Timely, and accurate. Timely, and accurate friendly, welcome, timely, and accurate.
They did everthing i asked and got it done in 1 day. Very happy with there sevice.
I have had Lenny Farnam a few times before and I have always been very satisified with him. He is always friendly - courteous and helpful. Great asset for DePaula
They are courteous and efficient, easy to access and very pleased with their work,l will go back again if l need work done
John F. and Qasim were great to work with. John found the car that I was looking for. Nick was very helpful going over all the bells and whistles with my car and answered all my questions. They were all very professional and polite.
Very quick service and professionally handled!
Great service as always. My oil change and tire rotation was done quickly and they sent me a video during that time showing me their progress and also my brake pads, etc. I would recommend.
Always very helpful with all of our needs and questions They are always polite To us
Great customer service from Luis as always and tech had my car in an out quickly.
Salesperson Hunter Talar was excellent as was the manager Jim. There were a few "rough" spots in the transaction due to paperwork but all ended well. I'm extremely satisfied with the way I was treated at DePaul Ford and will recommend the salesperson Hunter and the dealership to anyone who asks.
Glenn C. Is an amazing salesman and person. I was nervous about the the experience of purchasing my first new car and he made the process extremely comfortable and I got the vehicle I wanted at a great price!
They make it a very easy process to purchase a vehicle. John is a great salesman and he is very helpful and knowledgeable.
These guys are the best. Lennie and Luis
Big thanks to Luis Correa, and staff. The service was great! Quick in and out. I really appreciate it.
They did a great job with our church van and bus.
Chance and Jason are awesome people,they have the knowledge and the ability to provide exceptional services for the dealership. They are truly amazing:
great customer service from everyone. my salesman Nate, was able to answer all my questions to my satisfaction.
I took my truck in for service appointment and had a lot of questions about my truck. They have a guy Chance that works in service department and I thought he was pleasant to deal with and answered all my questions. Was a good experience!
At no point did i feel uncomfortable or pressured, staff was courteous and respectful. My experience was effortless and fast.