DePaula Mazda Customer Testimonials

Amazing experience at DePaula Mazda, met with Zak for a test drive of a lexus RC300, despite not being as informed with lexus vehicles he did a very good job of walking me through the car throughout the test drive. Would definitely reccomend.

Thank you to the service technician who’s keen eye noticed a mouse had built a nest under the hood. Thank goodness it only affected the intake air duct. It’s experience like these that make qualified service at a dealership all worth the expense. Thank you DePaula

If I could give a 15 out of 10 to Todd, I would. His thorough knowledge of the cars & brand and customer service skills were beyond excellent, especially compared to the skills of staff at other dealerships I went to see about purchasing other brand vehicles. I was incredibly impressed with Todd as a top notch sales & customer service professional. I also received excellent customer service from Jamil, the service manager. All around, I received outstanding customer service from the staff at DePaula Mazda.

I've never taken my car "to the dealer" for service, but had a recall to address, so I brought it in for an inspection. The entire process was super smooth. LOVE the pull-in bays during bad weather. The video summary they text you is nice too. Everyone was efficient and very friendly - Lisa very much included. It's nice to have one person to work with throughout the process. Will definitely return.

The communication could have been better about the work done. They did not tell me about the extent of the work that was done and I have to return.

Lisa is a ✨STAR!✨I always get the pleasure to drop off my car to her and she is generous and very companionate every day. Along with her, the rest of the crew are just as great. I had a friendly conversation with Jeff about the Mx-5 I was staring at. Cute Miata photo attached 🙂 I almost feel bad coming here the first time with my walls up and defensive attitude. As a young woman, I’m use to being taken advantage of with car repairs. When I get my Mazda3 Hatchback serviced by them however, I don’t stress ...

I don't think it's possible for a car purchasing process to be more professional, easier or friendlier. Todd Brandt and Jamil Karimi made everything simple, I got exactly the car I wanted at the price I wanted to pay, no runarounds, no hassles, just a great experience. 10 out of 10 would recommend every time.


Everything went well. Relatively easy to get appointment for recall fix. When I arrived, both tech and receptionist were right on it, efficient and professionally friendly. A good experience overall.

Fast and friendly

Without question the smoothest purchase experience I have ever had when buying a vehicle. Everything from our initial contact to signing the paperwork for the vehicle was a great experience, and I would not hesitate to do business with this dealership in the future.

DePaula Mazda was a nice surprise when my family was looking for a SUV lease option for our daughter. Our sales specialist, Todd, did a great job and no pressure, and hats off to the financial coordinator too. They did so well that we ended up getting two new vehicles within a week from them!

Jeff was very helpful throughout the process of leasing my car. He patiently answered all my questions. The entire experience was painless.

The process was easy and seamless. They explained everything and made sure to update as they went.

I feel that I was encouraged to buy a new cabin filter when the car only had less than 5,000 miles. I researched when it is usually recommended 15,000 miles after I got home. Plus $80 seems extremely high price. The maintenance service was completed in a timely manner, as I was waiting in the nice lobby.


Easy process No pressure sale Vehicle did the selling Tyler was very knowledgeable and patient.


The staff is friendly, accountable, and supportive. They answered all my questions and my car was ready before I expected it.

The overall experience was exceptional, from the initial greetings to the return of my key!!

Reasonable, genuine and exceptionally kind. The entire team (Jake K, Zac B. and Jamil K.) were a pleasure to work with. We were a walk-in and Jake K. took the time to sit and work with us, and along with Zac B., to make our deal happen. Jake K. was very generous with his time, as was Jamil K. who was exceptional in walking us through the closing process. On the both occasions we went in, neither one rushed us, despite the fact we ended up being there longer than anticipated, and past closing time. Great people!

Todd was patient and informative. I left 2 dealerships prior to meeting Todd due to salesman with poor attitudes. From the time you walk in you feel like there are people who want you there. Good met us while we were looking around the parking lot. It was close to closing but he took the time to show us what we were looking for and gave us the information we needed to go home and compare. I ended up getting exactly what I was looking for and absolutely love my 5. I waited to send my review to see if there were ...

I never imagined getting my first car would be this easy. I came to the right place and met the right people. Thank you Jeff Jenkins, for being extra - I love his energy, never made me feel intimidated as a woman and a newbie driver picking her own car, honestly it felt like I was being guided by my dad. Thank you thank you! To Zak, who I believe worked with Jeff for my deals and to Jamil, who was also nice and patient with me the day I was signing papers. I never felt overwhelmed the whole time ...

As a first time car owner, I don’t know anything about cars and all the staff are very accommodating and helpful. Answered all my questions and walked me through my first car service. Special mention to Jeff!

Very Friendly and willing to go the extra mile to make sure I got the deal I was looking for. I definitely recommend working with Jake and Zak.

Very professional and efficient! The service agent was able to reset my tire pressure gauge in a timely manner.

Brian conveniently assisted me with a recall and update. Quick polite professional and a clean car (washed off that road salt!). Thank you!


The staff are always kind and professional whenever I need to go to the service center

Another good experience getting my car serviced (Inspection and oil/filter change) at DePaula Mazda

Incredible experience on every level purchasing my new Mazda!!

I purchased numerous vehicles throughout my lifetime for myself, wife and son. Its lengthy and tiresome. We were EXTREMLY surprised, easiest transaction by far. Jeff was professional, knowledgeable and friendly. And no salesmanship tactics, we never picked up on any. Refreshing!!!! Sraight sales, facts and opinions, period. Thank you.

I brought in my super sexy 2018 Red CX-9. It was flashing some crazy stuff on the dash and after changing out the battery and alternator myself. I was still getting codes. I was super concerned about dropping it off, my baby being seen at a large dealership ($$$). As I walked away from the service counter, I said; I feel like I'm leaving my dog at the Veterinarians. Anyways, 4 days later I find out that nothing could be found. My baby is running fine (Gremlins?). The loaner was amazing, Mazda of course. Satisfaction is 1000%. Ms. Lisa at the service desk ...

Super friendly, always helpful, and very accommodating. Always a pleasant visit when I’m there.

They're always great! Punctual and friendly, thanks so much! Just trying to hit the minimum word count now

Our third service interaction with DePaula (all routine items or recalls) and each time handled very professionally, politely, and as promised (time). Thank you Dan and the service team

Love Depaula Mazda!! Daury was so helpful and helped to make my experience great. Thanks for taking such good care of my vehicle!

We are repeat customers with Depaula Mazda. When considering where to go this time around, we didn’t hesitate to return. We were not disappointed. The purchase was seamless, we never felt pressured to purchase, and we feel that we were treated very fairly, and always with respect. Tyler Vayens, our sales consultant was very knowledgeable, and genuine. We felt very comfortable with him, no question or concern was too small, and he was always promptly responsive. We will recommend him and Depaula Mazda highly.

Excellent service! Everyone is knowledgeable and personable, they come to the waiting room to greet you and talk with you, no long wait time, overall very positive!

After visiting a handful of other local dealers while shopping for a used vehicle and having unpleasant and unsettling experiences during these encounters, I landed at DePaula Mazda. To my surprise, the entire process with this dealership was pleasant and efficient. Although I was purchasing an older and lower priced vehicle than the majority of vehicles on the lot, I was treated with utmost respect and consideration throughout. I was able to conduct much of the transaction from out of town and had only brief stops to the dealership that were met without hassle and with complete courteousness. Working with ...

Mazda is thought of being a regular car dealership but walk into the new DePaula Mazda and compare the look and service with a Chevy or Honda dealership, and I promise you'll be impressed.

Fantastic

I had a great experience at DePaula buying my CX-90. The staff was friendly, knowledgeable, and never pushy. The process was smooth and transparent, and while the deal was okay, I’m happy with my new car. Would recommend!

DePaula has performed several services on my Mazda. They have fixed some botched work from another dealership, installed an engine, and performed oil changes. I have thoroughly enjoyed working with DePaula Mazda as they are very professional, have great communication skills, and do outstanding work! Their service department is awesome! I would definitely recommend going to DePaula Mazda for any of your repairs, concerns or oil changes!

Todd was awesome. I kept going back and forth between models and trims, and he didn't miss a beat and let me take my time. He walked me through all the features and helped me set up everything before I left. He was quick to respond to my many texts and questions - all of this with a positive and calm demeanor.

friendly and fast i dropped the car the night before it was ready for pickup by 830 in the moring

Friendly, professional, and comfortable waiting area with minimal wait time and a discount. Thank you!

Great experience. My husband got his car from this dealership earlier this year, and I knew when it was my time I’d be returning

Great place to get your services done explains things to a tee I recommend them any day

Great customer service, they don't try to up sell anything. Clean comfortable waiting area.

Movie report is good enough. Waiting time was slightly longer than expected. And I also expected to fix navigation booting slow issues.

Lauren and Frank were very easy to work with. Love the car. It was an overall great experience.

Employees were very attentive and helpful, honest about pricing and car features, and did not try and oversell me

I had a wonderful experience with the DePaula Mazda team when I went in to buy a CX-50. Jake Kownack took really good care of me! I went in looking for a used vehicle and he was able to get me a great deal that allowed me to upgrade to a new vehicle in my price range with all the features I was looking for and more! 🙂 He and Frank were very professional and I felt they were genuinely looking out for my best interest and not just trying to make a sale. I would highly recommend DePaula Mazda. Look ...

Every time I go in the staff is friendly. They don’t try to upsell me additional services and have really helped me whenever I have been in a pinch.

Clean and bright facility. Courteous and professional staffs. Good care of my Miata. I’m pleased.

The people that work at this dealership they are very professional. Helped you to get in and out in a timely manner. And they always greet you with a smile. Happy holidays see you guys soon

Jeff has made all my dealings with Depaula Mazda quick and easy one of the best experiences I’ve had.

Best Mazda dealer you can find in NY state, 3 quick and reliable service here

I can't say enough great things about DePaula Service. They kept me informed on everything that was going on with my car before and after it was fixed. They surprisingly lent me a loaner car which quite literally saved the day. They were pleasant and professional. I would give them 10 stars if that was an option.

DePaula Mazda is a best place where I got highest service. All the employees are very helpful and try their best to help the customers.


Great service and experience tech. customer service was wonderful I'm very happy with everything they offer.


Good service desk, estimates, service videos, waiting areas, and loaners when takes longer than expected.

Tyler was excellent. He took care of me even though he was extremely busy the first time I walked into the dealership. The process itself was seem less.


The process of scheduling an oil change was fast and to the point. The staff were very kind and willing to help. Overall, it was a good experience.


Everyone was friendly and helped a ton. Jamil and Tyler were fantastic to work with.

Very friendly sales staff


Your employees at your new Mazda dealership are the reason I return for servicing my 2019 CX-3. Lisa Dugan, Service Rep, is an asset to this center as well as other Service Reps, Service Advisors, Techs, & Others who worked on that day, Tuesday, 12/10/2024. Lisa & Others deserve your recognition for their competence, work ethics, respecting each of us who choose this location over closer service centers. Thank you!

Thank you for service . It was a good timing to check car. I can now confidently drive during this season.

The entire staff was very accommodating. They made sure that all questions and concerns were addressed, and ensured the entire process of purchasing the vehicle was as hassle-free as possible.


The entire staff is a pleasure to deal with. They were prompt in addressing my needs and fixing any problems

Depaula sold us a car without any hassle, and took care of their end quickly and efficiently. Todd was great, and we felt good about the entire experience. Also, we love our new car. We had been shopping at Walley Ford and Mohawk Honda, and we would have closed with either of them, but they didn't manage to be accommodating to us. So we kept looking, and Depaula ended up with the sale.



My car was brought in for an oil change and inspection. Service performed these tasks in a timely and professional manner.

Always friendly and transparent with their services. The waiting area is also clean and spacious enough to work while I wait.

I'm always pleased with how I am treated at DePaula Mazda's Service Department. Lisa is so friendly and positive and I appreciate that she recognizes me and acknowledges me as a repeat customer. Daury is professional and on point, as well.

Wonderful treatment , excellent service . Would recommend dealership to anyone. It is a pleasure to have work done at Mazda Dealership.


I went to look for a new car and they had great customer service! They were very helpful and made sure the process went smoothly and quickly!

Very courteous and efficient. Helpful- drove me to nearby store.. Car ready in timely fashion

Very nice explanation of the details of the car. Nice price. Helpful staff on car delivery.

We had a good experience with the team. They were friendly informative and straight forward

Very positive experience. I I I I I I I I ii I I I I I I I

Sales agent and staff were accommodating and easy to deal with. The place was clean and organized.


They provided efficient and timely service. They provided efficient and timely service. They provided efficient and timely service.

The showroom is amazing and my salesperson was great to work with!!

I had very good experience at this dealership. Jake was very knowledgeable and he helped me pick out my new car!


Brian was very helpful in getting my vehicle repaired. Very professional Thank you for everything

Very detailed in providing knowledge regarding the car, warranties and financing. Extremely quick turnaround with pickup.

Great, transparent business. I already liked Mazda for being the only brand to spell their terms out online instead of "come in for details". In person it was the same, Marc Arvilla was up front and knowledgeable, clearly answered all my questions. Highly Recommend DePaula Mazda!

DePaula Mazda on Central Ave, had friendly and helpful staff. The store and facilities were great and very clean.