DePaula Mazda Customer Testimonials
Everyone was very helpful and accommodating. It made the process go very smoothly and stress-free.
Great experience got me in and out quickly, fair price with no haggling, and no waiting around
The buying process was very straightforward and easy to manage. Everyone I worked with at DePaula was great and made it the best car buying experience I've had so far.
Wonderful. Friendly. Prompt. Would go back. Thank you. We'll be back in the fall! Can't wait!
They worked with me and used the brand of oil I chose. I only want genuine Mazda oil for a smoother engine and overall performance. Thank you!
It was a pleasant experience. The gentleman who took care of me kept me abreast of the work being done, what the tech suggested and explained why, which allowed me to make an informed decision. I will continue bringing my car to DePaula.
I had a very professional, efficient and satisfying experience at DePaula Mazda. Would highly recommend.
Very helpful and friendly staff. Accommodating, professional. A pleasant experience and I would come here again. Would recommend to a friend.
The dealership was very welcoming and comfortable. The personnel were knowledgeable and thorough. Chuck and Ben made the sales transaction pleasant.
I visited the dealership on the spur of the moment, no appointment, but I knew I was looking for a used Mazda.
I found a CX5 that had everything I wanted. Raffay was my sales guy, he was super funny, cool, honest, nice and best of all...did not put any pressure on me. He brought over Anthony, his sales manager, to talk numbers and trade in. Anthony was also super honest and nice, made me feel right at home with no pressure. He gave me trade in value, site unseen, lowered the price of the CX5, and gave me ... Read More Google - Jun 26, 2026
Went to get an oil change and rear brakes changed. The service was good and car is still running well.
Todd and the crew were fantastic throughout the entire process. Excellent communication, knowledge and incredibly helpful. Cannot recommend them enough.
I already wrote a paragraph above. I hope you can read it. Daury is a great listener, patient, competent, goes above and beyond my expectations. Smart and kind-hearted, an unusual talent!
Always fast friendly and reliable. I would and have recommended them to family and friends.
The sale rep, his manager and business manager were all friendly and polite. Car buying is a stressful process and we felt we made the right decision with DePaula Mazda
It was wonderful working with Cody C, he made the process of buying our cars easy!
It was a really smooth, straightforward purchase experience. Todd was great. He was very helpful and no pressure. He explained everything before I left with the car. I had a 2012 Subaru, so it felt a bit like preparing for a moon mission in a new car. The CX90 is amazing! Great kid hauler, comfortable, great value, and leads its class in crash testing.
Came in for service check, treated warmly, fairly. Service done in a timely manner. Satisfied customer
My experience was excellent. They always help me when I go there. They're very good. They're an asset to your company.
Both front sensors of my vehicle have completely stopped working. Since it has only been driven for 5,000 miles, I expected the warranty to cover this issue. However, the dealership refuses to cover it and now I have to pay out of pocket. It’s frustrating because the vehicle has only been driven for 6 months and it's not my fault the sensors are poorly built.
We are always pleased with the service that we receive at DePaula Mazda. We are a three Mazda family and we are always treated well.
The craftsmanship and professionalism is amazing! Everyone is so kind and courteous. The Mazda family is the best car dealership thus far.
Everyone there is so friendly and amazing to deal with. Very welcoming environment. Would recommend to everyone!
This was the easiest and most pleasant car-buying experience I have ever had. From the moment I walked in the doors, I felt seen, taken care of, and treated with respect and kindness. I would recommend them to anyone who's looking for a positive experience!
Happy to have my trailer hitch on my Mazda Cx50, thanks for the loaner car.
Wet professional, friendly and knowledgeable. They made the transaction effortless and everything went better than expected
Excellent advice, quality work, quick service Based on my experience, I will recommend to others
Excellent sales and finance team. Answered all my questions efficiently and responded to queries quickly. All of the staff at DePaula were congenial - I felt respected, informed, and didn’t feel pressured during any of the process. 10/10 experience. Small hiccup of a tiny fender dent was noted by me after 24H, and they offered to fix it no questions asked. 10/10 service. Would absolutely buy from them again!
It was a pleasure to work with this dealership. Raffay, Anthony, Hannah, and Ben are a wonderful team!
It's always a pleasurable experience. They never try to upsell you on anything. Straight to the point and beautiful work
Very happy with the service department at DePaula Mazda. For my recent brake job and other items, they got me processed quickly and I was on my way. I received a video a couple of hours later showing all the work that had been done. It was done by lunch and pick up was a breeze. They brought the car around for me instead of making me hunt for it like other dealerships. Also, the fee for the state inspection was waived, which was awesome.
It was easy to make an appointment. I was taken right on time and completed very quickly.
Good service appreciated the loaner vehicle as my vehicle took longer than expected to get back
Brought my '90 miata in for some maintenance. Scheduled online and worked with Lisa, she was able to answer any/all questions I had and was very timely in responding
Excellent. Service was above and beyond I've purchased several cars from DePaula Mazda in the past 7 years; I will continue with the dealership going forward
Very helpful. Went above and beyond Daury and Jeff were amazing. I appreciate all that they did to accommodate me
The customer service is good but the lack of communication affects my overall rating for them. My car has been there for a few weeks now without many updates or any efforts into prioritizing in addressing the issues of the car. It has been sitting out in the lot especially after they had told me they would bring it into the service area which has not been done. I don’t underestimate their expertise but I would expect the turnaround rate to be quicker.
A special thank you to Hannah Valyou Spucches and the team at DePaula Mazda for their professionalism and transparency throughout our vehicle search.
They provided a competitive proposal on a new Mazda CX-30, answered every question, and made the process easy and pressure-free. Although my cousin ultimately chose a Mazda Certified Pre-Owned vehicle closer to home, the experience with DePaula Mazda was outstanding.
As a 30+ year automotive professional, I appreciate dealerships that focus on helping customers make informed decisions. Hannah and her team did exactly that.
Thanks again for your time, professionalism, and willingness to earn our business. I would ... Read More Google - Jun 5, 2026
The dealership and everyone who works there was welcoming, friendly and helpful. I believe I worked with Lisa, Chris, and another woman who I didn't catch her name.
Love my new ride, cannot believe I left with my brand new 2026 Mazda CX30 the same day ❤️❤️❤️ just disappointed that the speedometer plastic is scratched
Daury and Jeff from the service department at Depaula Mazda are amazing!!! I appreciate all that they did to accommodate the repairs to my Mazda CX 5. They both went above and beyond.
I like going to the dealership as it is always clean, treated well and it's a nice environment. Unfortunately my Miata doesn't need much work.
Quick and friendly. I dropped my car off for an oil change, tire rotation and a patch for my tire. My car with ready in about an hour.
Depaula handled the inspection of my miata in a timely and professional manner. I would trust my car to them again.
Everyone was very accommodating and very easy to understand with making the deal. Jamil also helped me get the deal I’ll be happy with. Thank you!
I had a very good visit and a very good deal on a trade-in my sales rep was very nice and polite. He was very patient with me and understanding of my concerns.
When bringing my vehicle in for servicing, I am always met with courteous team members who know my name and treat me with kindness and respect. Waiting area is comfortable and clean with television, internet access, and something to drink (hot or cold).
Professional and friendly staff A pleasure to do business with. Video from the mechanic was very helpful
Great dealership, clean and inviting. Staff are super friendly and accommodating. A pleasure to work with.
Todd and Jamil were awesome! They were so nice and easy to work with! They were very efficient and on top of everything! They had my new car washed , detailed and ready to go by 12:30!
Very welcoming, clean, and efficient at getting checked in and coordinating a daily loaner car. Diagnosis' video sent was informative and repairs were timely
I couldn't be happier with dealing with Todd Brandt. He was excellent in helping me with my purchase. He found the exact car I wanted and was not pushy in anyway. Todd went above and beyond to answer all questions and set up my phone for android auto and My Mazda. If we purchase another vehicle I would definitely go back to Todd.
Great experience and easy to deal with. Easiest car buying experience. Maxwell, Zak, and Ben were great. I would highly recommend this dealership.
Great experience at this dealership! By far the smoothest experience I've had with any dealership in NY. Highly recommend the team at DePaula Mazda. Love my new CX-50
Very professional, knowledgeable. I love using DePaula Mazda service in Albany, NY, always great customer service. Lisa Dugan is very knowledgeable, very helpful and very professional.
Chuck & Ben were amazing throughout the entire sale of my new Mazda Cx50 Preferred I absolutely love it!!!
Friendly and knowledgeable service personnel. Get appointments for car service fast . Never have to wait to long while at the appointment
Daury’s and Lisa’s support and guidance were, indeed, better than excellent! Daniel’s work and video of the work completed were exemplary!
My front brakes were dragging at 19k, and were fixed under warranty, which was good. I also told them the car needed to be inspected, but was told during service it needed to be done, agreed. I also asked for a cabin and engine filter and wipers to be put in the car, I would pay for them and install them, however that wasn't done. Asked for a quote for a trailer hitch, the 2nd time i asked for one, and didn't get that either time.
This dealership was the best car buying experience we have ever had from Todd Brandt the sales person to the sales manager to the finance manager. It could not have been easier and no pressure. Excellent dealership !
Very nice comfortable waiting area, service people are very nice and welcoming. Great communication before during and after the service. I feel appreciated for my business. Great job all around.
As a first time visitor to this dealership, I found it to be very welcoming and friendly. Environment is clean,organized, and nicely laid oout.Overall I had a good buying experience and look forward to future visits for service. However, a little more care could've been taken when preparing my vehicle for delivery.
Very friendly,professional staff,very nice waiting room,and convenient loaner car.
Very fast and efficient service. Wonderful staff.
I love the dealership and I will always buy a Mazda for the Customer Service they provide. I either have a loaner if needed or I take the shuttle for transportation back-and-forth. It is a great benefit and it keeps me coming back to get my car fixed at the dealership as I work full-time. I love the fact that they send videos, they are timely and very helpful. All of the staff go above and beyond.
Everyone was super attentive and easy to work with, suggested the best car for me and my needs and I couldn’t be happier with my choice. Truly felt like I got taken care of, from the finance guy to Todd everything was seamless
There were several times that my salesperson, TS, didn't seem "present" ... on his phone, other staff didn't know where he was, didn't return calls. I got the sense TS was juggling a few clients at once? Or maybe was having a really bad week? Also, there were a couple things he said to me privately that were unprofessional, a bit shocking. He seemed to push responsibilities to other staff. He definitely did not earn the commission! His colleague, Ben Burnett, in contrast, was a class act. If it weren't for Ben, I probably would'... Read More DealerRater - May 12, 2026
Both Mazda and Todd were extremely helpful in the car buying process. They made the entire process smooth and seamless.
Jeff was so great to work with. He made the process as quick and easy as possible. Same goes for Ben from finance! Will definitely be returning and sending others to them.
It always is a great experience....I feel very comfortable and you service is thorough and much quicker than it has been previously.
It always is a great experience....I feel very comfortable and you service is thorough and much quicker than it has been previously.
Very smooth and excellent, top notch excellent service Very smooth and excellent, top notch excellent service. Would recommend to friends and relatives and to anyone who needs Mazda service
Raffay and Ben were terrific. It's great to know that I can go to them with any further questions.
Sales was ok. Service was great. Last few years service declined. Now they cannot even schedule properly
I’ve been dealing with frustrating idle problems on my RX-8 for a while. After struggling to get a clear diagnosis elsewhere, the team at Depaula Mazda identified the root cause and fixed it properly. Huge thanks for taking the time and a big thank you to the service manager for talking through their findings.
Thorough, friendly, accommodating. He was the nicest, friendliest, caring person. He was so accommodating and efficient
Great comprehensive work! Thank you for servicing my car. All the work done with care and well detailed
Promised that the brake issue would be fixed as a condition to purchase the vehicle. This dealership did a temporary fix and the problem returned within less than a year. This was after dumping thousands into a warranty that required them to inspect and fully fix the vehicle. Incredibly disappointed.
This was our second purchase from Depaula, and it was very smooth. I really appreciate the friendly, low-pressure sales process, along with the clean, modern facilities at the dealership.
The staff in the service department is consistently kind and helpful. Lisa and Daury have gone above and beyond for me every time I have had an appointment.
Service department is excellent
This was my first time working with a dealership to purchase a car, and Todd took the nerves right out of the experience. He was very helpful and easy to work with.
They forgot to put my oil sticker on didn't fill up my windshield wiper fluid after I asked them to then over charged me
Excellent service but your customer service team needs a little work except Lisa she gets thing done other then that great service .
I truly enjoyed the experience up until I picked my car up. The body worked looked amazing. But I drop my car in the parking lot and my blind spot monitoring system still not functioning. It was upsetting that I had to discover this versus the staff realizing it wasn’t working before arranging for me to pick up the car.
The routine maintenance on my Mazda3 went smoothly, as always. Work was done promptly and well. I was kept updated during the process. Thanks!
They have been accommodating to me when I need it.
Great place and friendly staff. Tom did my oil change and quick and efficient. Would highly recommend this dealership!
Stephen was a delight to shuttle me to my appt while my car was getting worked on. Lisa was great and super helpful. The service experience from DePaula was fairly priced, concise, and timely. Thank you!
Excellent customer service. Employees were very helpful and informative, working with us every step of the way to ensure we got what we wanted.
All my car I brought from de Paula Very professional and helpful Respectfully Excellent costumer service
Trevor was incredibly knowledgeable and professional during the entire process of buying my new cx5. I've leased or purchased many cars over the years so have worked with many sales associates. Trevor is the best! He was true to his word and worked tirelessly to get me the exact car I wanted. I will definitely return to DePaula for my maintenance and for my next car lease/purchase. Highly recommend DePaula Mazda and Trevor!
My experience with DePaula Mazda should serve as a warning to other consumers.
I received a written online quote that was confirmed over the phone, only to have the dealership refuse to honor it when I arrived. What followed were multiple shifting explanations as to why the agreed-upon price no longer applied.
This is not how transparent or professional dealerships operate. It places customers—especially those less experienced in car buying—at a clear disadvantage and pressures them into accepting terms they did not agree to.
I chose to walk away rather than engage in what felt like a classic ... Read More DealerRater - Apr 21, 2026
