DePaula Mazda Customer Testimonials
Dealership was very insightful and would answer questions that you had. Vehicle was serviced and rest area was provided. Staff members were eager to answer and provide services.
Purchased 3 cars from them. 2 from new place. Service has been great, We knew what we were looking for.
Everything was just perfect. A very friendly staff was a great way to start my day. Things were complicated quickly. I couldn't be more pleased.
I brought my new vehicle in for its' first service. The staff was very friendly and I requested 2 additional services which DePaula accommodated. Within an hr., the service was completed and I was on my way. I am very satisfied with DePaula.
Doing business with DePaula Mazda has been a pleasing, stress-free experience. Communication and work from their service department was also worry free. I was provided a loaner vehicle so that I could get back to my house where I work full time while providing care for someone physically incapacitated. This was a huge relief. My vehicle is still quite new, but when the time comes, I will return to DePaula Mazda first.
I brought my vehicle in for its' first service. I also requested 2 more services which DePaula accommodated. My vehicle service was completed within an hr. and I was on my way. DePaula is great to work with and I am very satisfied.
Lisa is awesome as always , she took care of the recall in timely manner for me , on reason I return to this service is Lisa , 5 stars to her
wonderful experience - fast, friendly, fair - good follow-up ....would definately reccommend Lauren and Depaula to others
I called with a dash alert code problem. They said to come right in. I was given a loaner car with no problems whatsoever and was in and out of there in less than 15 minutes and true to their word; they let me know exactly what was going on as they addressed the issue and I was able to come back and pick up my car when they said it was ready. Excellent customer service!
The pricing negotiation was transparent, the purchase was efficient and the pick up was fast!
Thank you for the great services. I got battery jumped when my car got stacked at parking of the mall.
This was the most pleasant car chopping experience I've ever had. All the staff was kind, accommodating, and helpful. I walked in not sure if I was going to buy something and walked away with the best car I've ever owned at an excellent price. My husband will be buying a car here next.
I have had madzas since 2000, the dealership has always been helpful and accompanying. This past experience was no different.
Todd was great to work with. Very thorough, professional and helpful in finding the right model CX 30 that met my needs. The whole process with Todd went smoothly. I would recommend him to anyone looking for a Mazda.
Josh was very thorough in explaining how everything works. He really took the time to answer my questions and was always making sure we were comfortable with the whole Mazda experience (it’s our first Mazda). Also the financial advisor was awesome. Very fast and efficient! Thank you guys! Would recommend Mazda to anyone looking for a new vehicle!
Everything was great, from beginning to end….just wish you gave the final numbers without having to spend so much time haggling over the price…
Fast, Friendly, fair! Thank you - You made car buying easy - everyone was helpful and professional -
I had a great experience at Depaula Mazda everyone I interacted with was super friendly and helpful! They made transferring my lease as easy as possible for me I would recommend them to all my family and friends!
Both were kind and professional. Brian went above and beyond to accommodate my schedule when one of the recalls had not gone through during my original appointment the day before. Coming to pick up my car and provide a loaner was greatly appreciated! Having dealt with other car dealerships in the past, I know it is rare to find this level of thoughtfulness and dedication. It was a very positive experience! It is clear that they are committed to making the process as smooth and stress free as possible. I can tell that good customer service is a priority!
The service center team is outstanding . The customer service is one of the best at any Mazda dealership we have been to . They treat you like your business matters , the communication along the way when our Mazda has been in for repair is 5 star . We drive 1.5 hours past our local dealership for the DePaula service ! Thank you for being a caring and honest service center we truly appreciate you .
The staff at DePaula are helpful , they seem to work well together and offer a kind of, caring experience , making one feel like their business matters to everyone at the company , I truly appreciate the staff ! The lady who answers the phone when you call could be a little more friendly or at least sound like she likes her job , I do not mean to be rude but ... we love DePaulas service !! Thank you
I was in for routine service, the service rep was excellent, and I was on my way in just over an hour.
Once they got the part the repair was quick and well done. The text came quickly
It was great but even though I mentioned what I wanted in my early online request, They didn't have the part on hand. I had to come back two days later for the part I requested in my online request
Took car for service, reps were very professional and timely. Meet with sales person (Jeff ) and will probably get a new vehicle this week.
Ben Burnett was phenomenal to work with, he gave me excellent information on Mazda Service Agreements. I had such a positive experience that I made sure to leave this review. Genuine and to the point, I appreciated his dedication to service. 5/5 Stars
I recently purchased a Mazda CX-50 Hybrid from Depaula Mazda, and the entire experience was excellent from start to finish. The showroom was clean, well-organized, and had a great selection of Mazda vehicles on display.
The staff were friendly, patient, and incredibly knowledgeable. They walked me through the CX-50 Hybrid's features in detail and made sure I was comfortable before the test drive. I never felt rushed or pressured—just well taken care of.
The buying process was smooth, with clear financing options and helpful explanations every step of the way. They even followed up afterward to make sure ... Read More Google - Apr 25, 2025
He is pretty rude . I purchased my car on 2024 and he was our sales manager. He was very rude and had too much attitude. I would recommend get a different sale person .
I had a great experience when buying my new car, from first email contact, prompt response, then via phone, and in person. Every step of the process, whoever I spoke with, they were super nice, professional, listened to my concerns, and responded to all my questions. Chuck was my salesman, he is great, nice, patient, greeted me at the door when I came to pick up my car, showed me how to set up the app, how to use the system and explained everything. Then signing papers was a breeze with Jamil. Never had a better experience at any dealership ... Read More Google - Apr 24, 2025
Service was prompt finished as promised. Super nice staff in the service department. Will continue to use
Fast and easy negotiation's with the manager. Gave my wife everything she asked for.
Dealership was very efficient and accommodating. I would recommend this dealership to anyone and will consider returning once my lease is up.
Met my needs. Gave me a loaner while the work was being done. Always friendly.
Fast and friendly. No problems at all. Perfect visit.
Todd greeted me at the door and shared his expertise throughout the test driving and buying process. Seamless. Ben, from finance, was excellent as well.
I just purchased a vehicle for my father and the service was excellent. Albert and his team did a phenomenal job making my father feel comfortable and taking care of his questions and needs. Can't recommend them highly enough. There is no need to look anywhere else. The Mazdas are also so cool. You'll love whatever car you purchase.
Technician never reset my speedometers mileage indicator Screen still shows I need service!! Not satisfied
They were Prompt, pleasant, informative, courteous, I would recommend service to family and friends. Thank you
The buying process was simple and pleasant. Salesman Jeff was extremely helpful in every way. A very pleasant purchase experience!
Professionalism , supportive, and being respectful are some of the best qualities I’ve experienced. I was overall very satisfied with my service.
Very attentive and professional staff. All I have had contact with were great, friendly and courteous! Love my new to me 2022 CX-30!!! Thank you all at Depaula Mazda for making this a positive experience!!!
The service was ready quick , the representative was friendly and knowledgeable. Will stop by for service again.
Very pleasant to deal with and accommodating. Would buy another vehicle from them. Highly recommend.
Love my Mazda!
Yet another amazing buying experience with DePaula Mazda. The communication, professionalism, and competitiveness are unmatched. This is the second time that I have drove out-of-state 3 hours to purchase from this dealership. They completed most of the buying process online & were able to deliver my vehicle the next day. Lauren Byers & Ben from F&I were fabulous to work with. Cannot Recommend working with them enough, they have made a life-long customer out of me. Thank you so much again! 🙂
Lisa was an excellent and helpful service advisor. I appreciated receiving a texted video detailing the issues with my car.
Jake made it a very easy process and got me the exact car i wanted. Everyone was helpful and it didn’t feel like i was being pressured into a purchase which made it so much less stressful
They were able to work with us on financial commitments pertaining to the Venice we desired.
Quick and easy purchase, I knew exactly what I wanted and Matt made it quick and easy to get what I wanted.
Everyone was very nice and Lisa took great care of me! Mechanic checked out my car and sent me a vidieo of his work!
My wife and I had a n excellent experience at DePaula Mazda. Sales associate Jake was courteous and knowledgeable as was everyone else we spoke to.
The entire De Paula Mazda team made buying my used Mazdas-5 a no pressure, no hassle process. Marc found me a car in my price range in a color that I wanted with the features that I felt that I needed. The entire process was professional and unlike my previous experiences at other dealerships which are high pressure and hard sell.
My experience at Mazda was pleasant and professional as I entered the door. All staff members I dealt with were friendly, helpful, and fair.
Easy communications. Very informative. They worked with me trying to get me into a new car
As a salesman, I thought Jake was reasonable and fair. I would be glad to work with him again. I found the finance manager to be hostile at times during the transaction. He attempted what I perceived to be high pressure sales tactics that felt more appropriate for a seedy used car dealership. I would not recommend the dealership to others if I knew they had to transact with the finance manager.
They seem ok but have some trouble with scheduling service. First time they put me down for dropping off when I clearly stated I was waiting. The second they had to reschedule due to lack of techs. I scheduled this service two weeks in advance and turned out to be three weeks before I could get service. It did only take an hour this time compared to at least two hours last time.
Very good service. I like the guy daury who took care of my car. Very good guy who is ready to help
The staff was honest and kind, completing the necessary tasks involved in car inspection. I’m so grateful to have a transparent place to bring this vehicle for maintenance. Service was completed earlier than expected. I feel well taken care of, peace of mind indeed.
Definitely must say DePaula Mazda gets a 10:5 stars! Super professional Dan, service manager, and the ones in the fronted desk of service. They really work fast and go above and beyond for their Clients. If you’re not dealing with Depaula Mazda, you’re losing out. Super trustworthy, unlike Cooley. Could go on and on! Stop researching and just go to Mazda depaula, You will not regret it!
I’ve always dealt with Lisa in the service department, and she is by far the best person. Friendly, professional, and my pup loved her.
Elaine and I met with Lauren Byers. She is very knowledgeable, helpful and easy to talk to. She made the whole process very easy for us with many helpful ideas and suggestions. She explained the many features with the different models to help us decide what was best for us. Ben Burnett streamlined the financial process to make sure we got the best deal. We are very happy that we went to DePaula Mazda.
Friendly, professional, capable staff on the front lines and in the garage. And service was done faster than expected!
Very professional service, helpful people and who explains everything they review when servicing your vehicle.
I did not want to go to Mazda after driving a Honda for over 20 years . Once I drove the CX-90 I was hooked! It was a great experience from the test drive , to the financing and purchase of the car . I was very happy with the no hassle transaction and I never got that feeling you get from dealerships of pressure and haggling which I hate .
I did not want to go to Mazda after driving a Honda for over 20 years . Once I drove the CX-90 I was hooked! It was a great experience from the test drive , to the financing and purchase of the car . I was very happy with the no hassle transaction and I never got that feeling you get from dealerships of pressure and haggling which I hate .
Fast easy experience. Straight forward deal without jumping through any hoops. Would recommend this dealer
I have been to many dealerships and auto repair places and I have to say Dan C. Lisa and the rest of the crew provided me the absolute best service ever. I am from out of town and back home visiting family and was treated so well and DePaula certainly will be my go to place. Thanks again.
Lisa Dugan and the service technicians are always great! They have helped me keep my 10 year old CX5 in tip top shape! I love that they send me a video of my car so I can see and understand what is wrong and what needs to be fixed. Lisa is always amazing, funny and super helpful when my car is misbehaving . I will go nowhere else.
The service department was professional and friendly! It was a pleasure and I look forward to my next appointment.
Good Service. And the people was nice I will go back again to get service
Salesman was not pushy. Showed different styles of the cars. Made it easy to set up pickup
I was very impressed with Todd Brandt and would definitely recommend working with Todd to anyone looking to buy a car.
We really love our new Mazda! Thanks to DePaula Mazda, we got a great price, a favorable interest rate, and everything was processed very quickly. Consultants Jeff Jenkins and Lauren Byers were very friendly, professional, and explained and showed us everything. Thank you very much!
Buying process was smooth, and Jeff made it very fun! Would buy again from him.
He was racist towards me, asked me if I want the car for Uber because of my nationality. Very unpleasant and unprofessional.
I like doing my services for my car at mazda de paula. Its an easy transaction everytime.
Got me right in and were in constant communication with me throughout the service. Texts and videos were a nice touch
I was so impressed with the level of ownership the dealership took for an issue that was completely out of their hands. I appreciate their quick service, rental car and kindness through the whole process.
It was quick, you gave me a ride to and from my work. The car seems to be driving well. My service light is still on, but otherwise it was a quick, easy, and kind experience.
Excellent dealership, goes above & beyond to meet customers needs , staff is very nice & welcoming . I highly recommend this dealership in colonie New York
The most understanding service department I have ever worked with. They truly care for you. Lisa and Brian are a delight to work with! thank you so much for your continuous support and updates. I was never left in the dark.
The service department is the best you will find around here. Brian and Lisa are a delight to work with!
The sales department was helpful and friendly, Josh,and Ben went through the process and explained everything to me, I'll be stopping by with my son who is considering buying a new cx50
Josh was very helpful from the first time we went to the dealership. He made it easier for us to make our decision
Professional and kind service, didn’t pressure me, provided helpful assistance in finding the right car.
From the time I walked in DePaula Mazda, every person I encountered was friendly and helpful. They explained things throughly and made sure I was comfortable in my new CX-30 before I drove away! Matt C. and Anthony both are absolutely great assets to your dealership, and when I’m ready to buy another car, they are who I’ll be seeking out to assist me. 10/10 would recommend DePaula Mazda!!!
Back for another CX-5! My salesman, Marc Arvilla, is excellent, as always. Highly knowledgeable, and always a pleasure to deal with. Highly recommended! Thank you, Marc! I love my new CX-5!
I bought a vehicle there 3 weeks ago. It was a fantastic deal, which I think the salesperson Lauren was absolutely great. First class all the way. I'm the number one.
Went above and beyond !!! Extremely happy with service and were more than accommodating to my needs.