DePaula Mazda Customer Testimonials
Always good, friendly staff, comfortable waiting room, reasonable wait Always enjoy chatting w Jeff Jenkins
Efficient service. Respectful and helpful staff. I would highly recommend DePaula Mazda to others. Very impressive dealership.
Great job
Very good experience buying a new Mazda. Dewin and Ben both very helpful in each of their roles. Very happy with all parts of my buying experience.
Had a great experience with Depaula buying my first mazda car with great deal thanks to Todd was cleared on trade in and value of car.
Overpriced just like everywhere else.
Lisa is very attentive and knowledgeable and very professional. Lisa also responds in a timely manner.
We recently purchased a vehicle from DePaula Mazda and found they had an excellent selection of vehicles to choose from and the purchase process was straight forward, professional and efficient. This was a great experience!
Staff at the service center were extremely friendly and helpful. Standout of the experience was the shuttle driver. He was a pleasure to talk to back and forth and was extremely friendly and helpful when we returned to get my car.
I've been driving since 2003 and I'm glad to say that DePaula Mazda is the best dealership I've ever worked with.
Lisa is always pleasant and professional. Like the fact that you get a video getting what was done and any recommendations.
Zephaniah was very personable, professional and honest. There was an older gentleman who took my car in, put plastic on the seat, was so nice and personable.
Todd was great and helping me through the process of leasing a new vehicle. I’ve always been happy with a Mazda and especially the people at dealership.
This was a very easy transaction. All of the staff were helpful and efficient. Best of all it’s a great car and a fair price.
Just got my 3rd Mazda. Process was super easy and mostly done via email and text which was great. When I went to pick up my car I literally signed and left with it. Couldn’t have been easier!
Pleasant staff and waiting area. Took me on time and my car was ready when promised.
Everyone I came in contact with at the dealership was surprisingly pleasant.Overall experiance was very nice.
every thing was completed on time as promised,i would come back again for my next service
we purchased our new Mazda here and just had our 5000 mile service done to our satisfaction
Traveled from out of town to look at two used CX-5's I had found online and from the moment I stepped into the dealership Todd made me feel welcome and offered help without applying any pressure. He was transparent about my first choice car having some cosmetic damage and expressed he would feel much better about sending me home with a car that was in better condition. My second choice was priced less than the first and in perfect condition. I'd heard a lot of good things about the CX-5, it kept coming out on top during my ... Read More Google - Oct 31, 2026
I will never leave Lisa. I always feel confident that everything will be fixed. I am extremely comfortable placing my car in your care.
It was an emergency and Lisa was able to fit me in. Not only was the flat tire fixed, they were able to do regular maintenance.
I always feel welcomed and Lisa remembers me when I come in. Service is documented in video really well. Which helps to 'see' what happened in the service department with my car. I am made aware of potential issues and not 'pushed' into services I may not need at that moment.
My salesman, the finance manager, and general manager were very professional, courteous, and helpful in getting me into a great vehicle under not so great financial circumstances of mine.
Great dealership experience from the first contact to the negotiation portion. There was a level of transparency that I truly appreciate. Chuck Moore was phenomenal and one of the reasons I traveled 2hrs from my local dealer to visit this dealer because he was honest, fair, and any question was answered with a comforting knowledge and created a excellent buying experience first text. I cannot emphasize enough make you you get Chuck when you are looking for a great customer car buying experience. Then at the dealer I was greeted by knowledgeable sales manager while we waited for our appointment, ... Read More Google - Oct 29, 2026
Super nice customer service.
Great dealership experience from the first contact to the negotiation portion. There was a level of transparency that I truly appreciate. Chuck was phenomenal and one of the reasons I traveled 2hrs from my local dealer to visit this dealer because he was honest, fair, and any question was answered with a comforting knowledge and created a excellent buying experience first text, then at the dealer, and finally during the finance portion, where me and wife were helped by Ben and that was another level of transparency and fairness in the office.
I visited a handful of dealers before DePaula - and was met with the same old nonsense of being sold to. The bait and switch tactics I’ve come to expect expect. DePaula was a breath of fresh air - I was treated with respect, courtesy and expediency the entire time. Even after the deal was done- which was fantastic. Love this staff and their support.
Service experience was excellent. Much appreciated getting text updates while waiting for the car. Service advisor was professional and attentive. Did not appreciate the dealership trying to add on 3% for use of a credit card. More appropriate for a cash business like a restaurant and not a car dealership. Otherwise, I would have given 5 stars
Great customer service!!
I had to initiate contact for any updates today, car was there all day with an appointment starting at 8:30- wasn’t seen until 2. AWFUL communication. Will not be back.
Dan made it easy for me, he is the reason I came here Great man and excellent service
WOW! If I could give this place more stars I would, I went in on a Saturday just to look at options and shop around for what style I liked. I was immediately greeted by Dewin and he was amazing from the start, he was so knowledgeable on Mazda and had an immediate answer for every single question I threw his way. I told him my likes and dislikes, my price range and from there he was able to help me find the perfect car at the perfect price. I never once felt like he was pushing anything on me, ... Read More Google - Oct 28, 2026
Lisa is the best. She understands the needs of the customer and is very helpful
Todd is incredible asset and very committed to his work ; I would go can and refer to him
I am pleased with the excellent service received. Jeff Jenkins was so attentive and listened to my needs and got exactly what i wanted
Pressure was low and I felt like they narrowed in very quickly on what different options worked for me for a new vehicle purchase.
Always a pleasure from start to finish! The team never fails to help out and are always so efficient and thorough with service. Will always highly recommend Depaula, and I recommend my salesman, Todd, to anyone who has asked over the past year of having my CX-30. Thanks again guys!
DePaula Mazda made our car buying process extremely smooth. The managers Anthony and Ben were knowledgeable, professional, and friendly.
We got our first car here, and our experience was excellent! All the staff were welcoming and accommodating, especially our agent, Jeff Jenkins, who went above and beyond to assist us throughout the entire process. He made sure we got the car we wanted while staying within our budget, which we truly appreciated. As first-time car buyers here, we’re very grateful for the great service and support we received. Thank you, Jeff and Ben, for making our first car/buying experience a smooth and positive one! Highly recommended! 🚗
Everyone is super nice and explain things well They made the car buying experience very easy
The two people I dealt with were very pleasant and everything was explained very well. And there was a nice area to sit and wait while my car was being serviced.
DePaula Mazda is the best dealer I have ever dealt with and I have purchased over 25 cars from dealerships in the last 53 years. Their sales staff is is ready going and doesn't push things on you, at least not too hard!!!! They will work with you at the time of purchase and they are extremely professional in their dealings. And their service department is to me, the best I've ever dealt with. Lisa has been the most helpful person I have ever dealt with in any dealership, in any role. She treats you like you are the most ... Read More DealerRater - Oct 23, 2026
From Sales (Max) to Financing (Ben) my experience could not have been more customer friendly and thorough at the same time! Thank you!
Excellent customer service and excellent experience with their finance rep. I enjoyed my experience purchasing my new car!
Staff in tge service department are always friendly and knowledgeable. Which makes having to be there less of a chore
I had a great experience at Depaula Mazda. Dewin was great, and was very thorough explaining everything. It was one of the best car shopping experiences I’ve had. No pressure and everyone was very transparent and fair. I would recommend them highly!
I had a great experience at Depaula Mazda. Dewin was great, and was very thorough explaining everything. It was one of the best car shopping experiences I’ve had. No pressure and everyone was very transparent and fair. I would recommend them highly!
Prompt and friendly service. My service advisor Dan was great. I’ll be back again for sure.
Recently purchased a vehicle from this dealer. Process was quick and easy thanks to Teddy who’s an exceptional salesman. Very helpful throughout and always available. Couldn’t recommend the dealer more as well as Teddy!
Service was excellent and accommodating. I was informed on every step of the service process and what to expect.
Dewan was the BEST car salesman ever. Showed me everything I wanted to see and was extremely helpful. I will go back to him for all my cars and give others his name!
Service on my car went smoothly. No issues. Waited for my car and the service was completed in a speedy manner. Sat comfortably enjoying a complimentary coffee. No issues and no problems
The sales process was informative, easy and smooth and the service is excellent and customized.
Friendly staff, the staff made the deal quick and easy. They were transparent about pricing and everything.
Zephaniah was very professional, courteous and punctual. Received video reviewed it. Received text explaining everything that would happen. Car was fixed. Very satisfied with everything.
Brought my vehicle in for an oil change and new brakes when they discovered my car needed a new oil pan. Service Advisor Dan communicated very well to keep me in the loop so I knew every step. Provided me with a very nice loaner car while my car was in the shop for almost a week.
First Class service and attention from beginning to end! They explained everything in understandable detail and were very thoughtful and professional.
I appreciate this dealership. Chuck my favorite sales guy, listens and is generous with his time and energy to make my experience wonderful!! It’s hard to say no when you get what you ask for in a vehicle. He’s supportive with my health conditions and has my business at DePaula. Ben Burnett in the finance office is transparent, kind and easy to work with…I’m grateful! The service department is also professional, transparent and brilliant. Great place to have a working relationship! I highly recommend this dealership!! ⭐️🌟⭐️🌟⭐️🌟
They do their work in an efficient manner and have a nice customer seating area.
friendly excellent service from sales and finance manager. all of my questions were thoroughly answered
Jeff was amazing to work with. He was so helpful and very kind during the entire process. I never felt pressured to purchase, I felt like Jeff genuinely wanted me to get the car that worked best for my situation and budget. After my car didn't pass inspection the week before my wedding, I was forced to buy a car the week of my wedding. That could have been incredibly stressful, but it was never stressful and I was able to focus on my wedding while Jeff and the Mazda team took on the other work. It was a ... Read More DealerRater - Oct 14, 2026
Todd is very great to work with i would always recommend him to anyone that is interested in buying a mazda and anytime i consider purchase a mazda as long as hes there ill always go to him.
Transaction was smooth and easy. Anthony and Dewin were fantastic. Always a great experience dealing with DePaula. Thank you!
I've had 5 Mazda's over the years....going to DePaula is like seeing family. The dealership is awesome...that's why I keep going back! Love the vehicle too....lol.
I've had 5 Mazda's over the years....going to DePaula is like seeing family. The dealership is awesome...that's why I keep going back! Love the vehicle too....lol.
Don't appreciate the upsell, 'urgency' sales tactics. I don't know that Daniel would be able sell as well if he had to look me in the face and try and sell me that b.s.
Lisa has always been extremely helpful each time I've needed service. She is a credit to DePaula
It was quick and easy. Just under an hour and staff was nice and helpful
Fast service, communicated to me what needed replacing and price, time it would take to Do all
fast and efficient service. I like the video walkthrough with the tech.
Waiting area is pleasant and comfortable (TV remote was not working with one TV and volume was too loud)
Prices are a bit higher but I understand the difference between Dealership and street shop.
Replacement for Engine and Cabin filter were WAY over priced for the 'labor' required. I opted for Higher quality filters after market and replaced them myself in less than 10 minutes.
Brake line flush did not result in shorter pedal travel distance which I expected. I am considering returning to have that adjust at no ... Read More DealerRater - Oct 8, 2026
Lisa is always helpful, got me in for service asap. She's always got a smile on her face and is very welcoming to customers.
We had a great experience with our dealer! They were very helpful, patient, and accommodating throughout the process. They answered all our questions and made everything smooth and easy. We really appreciate their excellent service and would definitely recommend them!
I had an appointment at 10:30. I was told I'd have a 1hr and 45 min wait. I was paying by 1 hr and 5 min on a Saturday!! They do good thorough work. Lisa and the front desk folks are wonderful. Great facility too to wait in. I highly recommend and will go back.
I worked with Teddy. He was very knowledgeable and helpful. He was patient with me and gave me information to make a decision. I will come back to DePaula again!
This is the second vehicle we have bought from the dealership; we have always had professional service and would highly recommend.
I had a great experience buying my Mazda CX-30 at DePaula Mazda! A special thank-you to Cody for helping me through the process and making it a positive experience. I’m happy with my new car and appreciate the help along the way. If you’re shopping for a Mazda, I’d recommend visiting DePaula Mazda and asking for Cody!
The work performed was done correctly and in a timely manner. I did ask Lisa to have my key fob battery changed but that was not performed
My visit consisted of a routine oil change, tire rotation, multi point inspection, and to check the rear brakes per the service station that conducted the annual vehicle inspection. The short video of the service was fine and any repairs were performed as necessary.
Service was fast and efficient. Dealership was friendly and professional. Will be back for service again.
It was a smooth transition from point of dropping off my car and getting a loaner. It was appreciated
Dan and Lisa are always a pleasure to deal with. Everyone is always very pleasant and friendly.
The dealership was friendly, professional and prompt. The showroom was clean and comfortable. Staff was friendly.
Very kind, thorough and prompt! Lisa provided excellent service. Texting me updates & keeping everything simple. The technician's video was a great feature! I am very happy with DePaula Mazda!
We found everyone we dealt with to be straight forward, efficient, professional and friendly. We would recommend this dealership based on our experience.
I had a wonderful experience at DePaula Mazda! Dewin was great to work with, very knowledgeable, patient, and friendly. He made it comfortable and easy finding the perfect car for me, and made sure I loved every aspect of the car before I made my purchase! Jamil and Ben made the finance aspect super easy as well. 10/10 experience!
DePaula Mazda was very fair and good to us from point of sale through the deal closing process.
This repair was completed in a very small time frame and the absurdly high cost was made easier by the wonderful manner of Lisa the service advisor! Thank you for getting this done Lisa
Really enjoy making business with Depaula. Jeff and bean are super professional. Made it the process much easier!
Excellent. Kept me posted all the way. Lisa is great. I wish I could figure out the coffee machine.??
Knowledgeable sale personnel, Max, excellent inventory to choose from, easy business office to work with.
Chuck made looking for a car feel like a breeze. He was super knowledgeable and approachable. Ben made doing paperwork quick and painless.
⭐️⭐️⭐️⭐️⭐️ for service
⭐️⭐️ for sales
I’ve been a DePaula Mazda customer since 2021. I leased my first car here, later purchased it, and have continued bringing it here for service ever since.
Their service department has consistently been a great experience. It is a bit pricey, but the entire process is seamless—from scheduling an appointment and checking in at the service desk to the shuttle service, detailed service videos, and easy status tracking. Everything is well organized and convenient.
The sales department, however, has been a very different experience. While I’ve been happy with the dealership overall, my experience ... Read More Google - Sep 29, 2026
They were patient and understanding, taking their time to answer my questions and ensure my understanding of everything.
We were warmly greeted and everyone we worked with was very friendly and knowledgeable. We had a tight budget and they helped us keep as close to it as possible!
They tracked down my tricky problem and made sure it was good to go. Thanks, Nick and Lisa!
Depaula mazda has always been so helpful and straightforward with my issues. So far, I had two visits at the service center both were just minor problems. I like that they communicate well which is a big deal, I've tried other service centers for my inspection and honestly, I'm always going to choose this place moving forward. No hassle and always doing a good job. Thanks depaula!
Very positive experience for my first time I've already done this survey Wonderful friendly service
